Marisha Glover
Dallas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Experienced in auto insurance claims as well, responding to customer insurance inquiries and assisting with claims.
Overview
9
9
years of professional experience
Work History
Care Coordinator
One Call Medical Inc
10.2022 - 02.2024
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
Claims Service Specialist
Allstate
11.2021 - 07.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Followed up with customers on unresolved issues.
Self Checkout Host
Walmart
03.2016 - 10.2021
- Assisted customers with self-checkout machine operations.
- Diagnosed issues with self-checkout machines and manually processed transactions.
- Described products and services in detail to answer customer questions.
- Maintained awareness of product locations to assist customers in finding requested items.
- Monitored incoming and outgoing guests for signs of suspicious behavior.
Sales Associate
J C Penney
12.2014 - 12.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Achieved perfect attendance and on-time record.
Education
No Degree - Agriculture Business
University of Arkansas At Pine Bluff
Pine Bluff, ARHigh School Diploma -
Pine Bluff High School
Pine Bluff, AR05.2014
Skills
- Team Collaboration
- Learning Strategies
- Complex Problem-Solving
- Settlement Negotiation
- Small Claims Payouts
- Policy Knowledge
- Active Learning
- Documentation Research
- Confidentiality Requirements
- Scheduling
- Medical terminology understanding
Timeline
Care Coordinator
One Call Medical Inc
10.2022 - 02.2024
Claims Service Specialist
Allstate
11.2021 - 07.2022
Self Checkout Host
Walmart
03.2016 - 10.2021
Sales Associate
J C Penney
12.2014 - 12.2014
No Degree - Agriculture Business
University of Arkansas At Pine Bluff
High School Diploma -
Pine Bluff High School