- Backpacking and Hiking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Food Tourism
- Participating in cultural exchange programs and homestays
Marisha Nnadi
Columbus
Summary
Dynamic Guest Services Coordinator with strong multitasking and problem-solving skills. Committed to enhancing guest experiences through exceptional service and effective collaboration. Ready to drive operational efficiency and foster positive relationships in a fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Services Coordinator
The Schottenstein Center
Columbus, OH
07.2024 - Current
- Coordinated guest services to enhance visitor experience during events.
- Managed ticketing processes, ensuring accuracy and efficiency in transactions.
- Assisted in resolving guest inquiries and concerns, fostering a positive atmosphere.
- Collaborated with event staff to streamline operations and improve service delivery.
Server/ Crew Lead
Blackwell Inn & Pfahl Convention Center
Columbus, OH
01.2024 - 07.2024
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Bussed and reset tables to keep dining room and work areas clean.
Server/ Line Cook
The Union Market
Columbus, OH
03.2023 - 12.2023
- Delivered exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of meals.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Hospitality Management
The Ohio State University
Columbus, OH05-2025
Skills
- Strong multitasking
- Customer service
- Interpersonal skills
- Good organizational and time management skill
- Flexibility and reliable
- Problem-solving skills
- Good attention to detail
Accomplishments
- Collaborated with team of 5 in the development of the Big Dish project.
Certification
- Food safety certification Training - November 2024
Interests
Timeline
Guest Services Coordinator
The Schottenstein Center
07.2024 - Current
Server/ Crew Lead
Blackwell Inn & Pfahl Convention Center
01.2024 - 07.2024
Server/ Line Cook
The Union Market
03.2023 - 12.2023
Bachelor of Science - Hospitality Management
The Ohio State University