Marisleysis Fraguada
Rochester,NY
Summary
Dynamic Practice Coordinator with a proven track record at Rochester Regional Hospital, enhancing clinic efficiency through innovative patient scheduling and staff training. Skilled in HIPAA compliance and customer service, I successfully reduced wait times and improved patient satisfaction, demonstrating strong leadership and critical thinking abilities in a fast-paced environment.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Practice Coordinator
Rochester Regional Hospital
Rochester, NY
03.2022 - Current
- Coordinated patient scheduling and appointment management to enhance clinic efficiency.
- Implemented process improvements for patient intake, reducing wait times and increasing satisfaction.
- Developed training materials for new staff, ensuring compliance with hospital protocols and standards.
- Managed electronic health record systems, maintaining data accuracy and confidentiality across departments.
- Managed the recruitment, hiring, and onboarding process for new team members to maintain optimal staffing levels at all times.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Sales Manager
Boost Mobile
Rochester, NY
06.2020 - 03.2022
- Developed and executed sales strategies to exceed monthly revenue targets.
- Trained and mentored new sales team members on product knowledge and sales techniques.
- Analyzed customer feedback to improve service quality and enhance customer satisfaction.
- Implemented promotional campaigns to boost brand visibility and drive store traffic.
- Monitored inventory levels and managed stock replenishment to ensure optimal product availability.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Janitor
Kimco
Rochester, NY
09.2019 - 06.2020
- Maintained cleanliness and sanitation standards in assigned areas.
- Responded promptly to urgent cleaning requests and emergencies.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Operated cleaning equipment, including floor buffers and vacuum cleaners.
Cashier
Sonics Drive In
Irondequoit, NY
09.2017 - 03.2018
- Handled cash management, including balancing registers at end of shifts.
- Adapted to various tasks, including stocking shelves and managing inventory levels.
- Provided prompt assistance in resolving customer concerns and complaints effectively.
- Supported promotional activities by informing customers about ongoing sales and discounts.
- Delivered food and beverage orders promptly to tables, ensuring customer satisfaction.
- Assisted kitchen staff by organizing and restocking supplies for efficient service.
- Adapted quickly to changing priorities in fast-paced restaurant environment.
- Maintained cleanliness and organization of dining area during peak hours.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
Cashier
Wegmans
Webster, NY
10.2016 - 03.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and service needs.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
Education
High School Diploma -
Integrated Arts & Technology
Rochester, NY08-2019
Skills
- HIPAA compliance
- Office administration
- Patient scheduling
- Insurance verification
- Staff management
- Customer service
- Critical thinking
- Active listening
- Call center experience
- Fluent bilingualism
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
Languages
Spanish
Full Professional
Timeline
Practice Coordinator
Rochester Regional Hospital
03.2022 - Current
Sales Manager
Boost Mobile
06.2020 - 03.2022
Janitor
Kimco
09.2019 - 06.2020
Cashier
Sonics Drive In
09.2017 - 03.2018
Cashier
Wegmans
10.2016 - 03.2017
High School Diploma -
Integrated Arts & Technology