Marisol Amador
Aurora
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
5
5
years of professional experience
Work History
Store manager
Footlocker
Broomfield
09.2020 - 06.2025
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement
- Managed a team of [16] employees, including a manager, and trained them in a variety of merchandising and organizational functions
- Created a comprehensive store brand, including online marketing materials, store signage, and advertising
- Defined and implemented a formal product development process, resulting in a 20% increase in sales
- Recruited, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
Customer Service Manager
Walmart
Aurora
01.2020 - 08.2020
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Developed policies and procedures related to customer service operations.
Education
Hinkley high school - engineering
Hinkley high school
Aurora, colorado05.2020
Skills
- Team leadership and coaching
- Customer relations
- POS systems
- Operations management
- Employee supervision and motivation
- Hospitality and accommodation
- Promotions management
- Team building and leadership
- Policies and procedures
- Performance reviews
- Bilingual
- Cash handling
Timeline
Store manager
Footlocker
09.2020 - 06.2025
Customer Service Manager
Walmart
01.2020 - 08.2020
Hinkley high school - engineering
Hinkley high school