Marisol Bowser
Bensalem,PA
Summary
Adept at balancing high-volume tasks with superior service standards, I excelled at Logan Inn by enhancing customer satisfaction and streamlining data management. Leveraging strong organizational skills and a detail-oriented approach, I significantly improved operational efficiency. My exceptional interpersonal abilities fostered a welcoming environment, contributing to a notable increase in repeat business.
Overview
16
16
years of professional experience
Work History
Front Desk Agent
Logan Inn
New Hope, PA
05.2023 - Current
- Performed data entry into computer systems to maintain accurate records of customer information. Handle confidential information with discretion, and maintain its proper organization.
- Handle confidential information and payment methods with discretion, and maintain their proper organization. Handled cash transactions accurately, balancing the register at the end of each shift.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted customers warmly and made them feel welcome.
- Input customer data into reservation systems and updated to reflect room changes.
- Signed for packages, recorded deliveries and distributed to personnel.
- Handled incoming and outgoing mail and packages.
- Coordinated maintenance requests for office equipment and facilities.
Hair Stylist
Business Owners International
Bensalem, PA
12.2008 - Current
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Managed cash register transactions during checkout process.
- Pre-booked future appointments to increase repeat business.
- Upsold additional services when appropriate to increase sales volume.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Greeted customers, answered phones and booked appointments.
- Tracked inventory of supplies used for styling services.
- Operated cash registers to receive payments from patrons.
Education
High School Diploma -
Central High School
Philadelphia, PA06-2001
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
- Strong customer service skills
- Fast learner, and dependable
- File management
- Conflict management
Affiliations
- Volunteering is important to me
- I love working out, going for long walks, and hiking
- I enjoy reading
- Family is important, so spending time with family is definitely a must
Timeline
Front Desk Agent
Logan Inn
05.2023 - Current
Hair Stylist
Business Owners International
12.2008 - Current
High School Diploma -
Central High School