Marisol Esparza
Palmview,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
12
12
years of professional experience
Work History
Medical Transcriber/Phlebotomist
Dr. Enrique Griego, MD - Family Medicine
McAllen, TX
04.2017 - 05.2018
- Identified mistakes in reports and checked with doctors to obtain correct information.
- Created patient records in electronic health record system.
- Took dictation using shorthand, stenotype machine or headsets and transcribing machines.
- Reviewed patient records to check accuracy of information and implement updates.
- Demonstrated strong knowledge of medical terminology and anatomy.
- Transcribed dictation for variety of medical reports.
- Proofread all completed work for accuracy prior to submitting it to physicians or other healthcare providers for review.
- Set up and maintained medical files and databases.
- Identified and corrected errors in reports which could compromise patient care.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Adhered to HIPAA guidelines regarding patient privacy.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Verified patient information prior to specimen collection.
- Identified best veins for blood draws, avoiding unnecessary pokes.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Interacted with patients to gather and record data prior to blood draws.
- Maintained accurate records of collected specimens and test results.
Sales Associate
Macy's
McAllen, TX
07.2007 - 03.2010
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Described merchandise and explained use, operation and care.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Assessed customer needs to provide assistance and information on product features.
- Placed special orders or called other stores to find desired items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered incoming telephone calls to provide store, products and services information.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
- Answered store and merchandise questions and led customers to wanted items.
Customer Service Representative
K-Mart Pharmacy
McAllen, TX
05.2006 - 06.2007
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Educated customers on special pricing opportunities and company offerings.
- Excelled in exceeding daily credit card application goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Supported sales team members to drive growth and development.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Certificate - Phlebotomy
New Start School
McAllen, TX03-2017
Certificate - Medical Office Computer Specialist
South Texas Vocational Technical Institute - McAllen
Mcallen, TX04-2009
High School Diploma -
La Joya High School
La Joya, TX06-2006
Skills
- Medical Transcription
- Maintains Strict Confidentiality
- Adept Multi-Tasker
- Team Player With Positive Attitude
- Medical Terminology
- Strong Planning Skills
- Medical Billing Systems
- Patient Histories
- Transcription
- Editing
- Customer Satisfaction
- ICD-9 Coding
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Medical Transcriber/Phlebotomist
Dr. Enrique Griego, MD - Family Medicine
04.2017 - 05.2018
Sales Associate
Macy's
07.2007 - 03.2010
Customer Service Representative
K-Mart Pharmacy
05.2006 - 06.2007
Certificate - Phlebotomy
New Start School
Certificate - Medical Office Computer Specialist
South Texas Vocational Technical Institute - McAllen
High School Diploma -
La Joya High School
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