Marisol Flores
Dallas
Summary
Bilingual Customer Service Specialist with 8 year experience in obtaining and managing sensitive documents. Also in Microsoft Office, eCLinicalWorks, GPS verification, I am also a helpful Telephone Operator adept at providing detailed and correct information to inquiries and a source for empathetic individual interactions.
Overview
8
8
years of professional experience
Work History
Customer Service
SEDGWICK
12.2023 - Current
- Delivered exceptional customer service to external clients and supported internal team with timely assistance
- Resolve issues with one-call/one-person responses
- Educated customers on processes, timelines, and inquiry status across multiple communication channels
- Act as a liaison between customers and team members when necessary
- Monitored customer feedback trends to pinpoint improvement areas and enhance overall service quality
- Conducted investigations into customer feedback to determine root causes
- Provide detailed notes on phone calls, and track and code documentation according to standard processes
Quality Control/Fraud Analyst
PRIMALENDCAPITAL
02.2019 - 12.2023
- Executed audits on partner dealerships to assess compliance with company standards and mitigate risks.
- Verified vehicle GPS and processed background checks using individual, VIN, and license plate information to confirm authenticity.
- Conducted customer verification calls for vehicle purchasers, ensuring compliance and security.
Medical Office Assistant
MDKIDSPEDIATRICS
07.2018 - 02.2019
- Greeted and checked in patients upon arrival, assisted new patients with registration, addressed questions and concerns, and facilitated payment arrangements.
- Scheduled patient appointments and entered sensitive information into system, ensuring accuracy for effective patient management.
- Verified patient insurance coverage through phone and online systems.
Education
DIPLOMA -
NORTH MESQUITE HIGH SCHOOL
05-2013
Some College (No Degree) - Education
EASTFIELD COLLEGE
05-2026
Skills
- Customer Service
- Call Management
- Call center management
- EClinicalWorks
- Document Management
- Data Analysis
- Microsoft Office
- Bilingual
- Effective communication
- Conflict resolution
- Empathy
Timeline
Customer Service
SEDGWICK
12.2023 - Current
Quality Control/Fraud Analyst
PRIMALENDCAPITAL
02.2019 - 12.2023
Medical Office Assistant
MDKIDSPEDIATRICS
07.2018 - 02.2019
DIPLOMA -
NORTH MESQUITE HIGH SCHOOL
Some College (No Degree) - Education
EASTFIELD COLLEGE