Marisol Garcia
9003 Harlequin Circle Frederick ,CO
Summary
Dynamic banking professional with a proven track record at FirstBank, excelling in relationship building and customer satisfaction. Leveraged strong cash handling skills to enhance service delivery, resulting in increased product sales. Recognized for reliability and effective teamwork, consistently contributing to operational efficiency and positive client experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Banker/Teller
FirstBank
Longmont, CO
09.2023 - Current
- Assisted clients with account inquiries and transactions to ensure positive banking experiences.
- Educated customers on financial products, maximizing service utilization and satisfaction.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Cross-sold bank products and services to meet customer needs and provide options.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Internship Student
IBM
Boulder, CO
06.2021 - 07.2021
- Assisted in data analysis to support project development and decision-making processes.
- Collaborated with cross-functional teams to gather requirements and provide technical insights.
- Conducted research on emerging technologies to enhance project outcomes and operational efficiency.
- Developed documentation for processes, ensuring clarity and consistency in communication across teams.
- Participated in team meetings, contributing ideas for process improvements and project advancements.
Education
High School Diploma -
Skyline High School
Longmont, CO05.2022
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Positive attitude
- Cash handling
- Language fluency
- Time management
- Multitasking Abilities
- Teamwork and collaboration
- Reliability
- Active listening and learning
Certification
Entrepreneurial Certification-Innovation Center Entrepreneurial Zone
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker/Teller
FirstBank
09.2023 - Current
Internship Student
IBM
06.2021 - 07.2021
High School Diploma -
Skyline High School