Marisol Gonzalez
Harlingen
Summary
Reliable and hardworking professional with a diverse background in customer service, hands-on technical work, and fast-paced environments. Experience includes working in car wash and restaurant settings, where strong communication, multitasking, and problem-solving skills were essential. Also trained as an electrical lineman, demonstrating technical aptitude, safety awareness, and the ability to work under pressure. Seeking to leverage a strong work ethic, attention to detail, and customer-first mindset to deliver high-quality service.
Overview
3
3
years of professional experience
Work History
Line Cook
IHOP
05.2025 - 09.2025
- Prepared and cooked menu items according to IHOP standards and recipes.
- Maintained cleanliness and organization of kitchen workstations throughout shifts.
- Collaborated with team members to ensure timely meal service during peak hours.
- Assisted in inventory management by tracking ingredient levels and notifying supervisors of shortages.
- Demonstrated reliability by consistently arriving on time, completing tasks independently.
- Operated multiple stations (grill, saute, fry, prep) with efficiency and accuracy during peak service hours.
Line Cook
Olive Garden
07.2023 - 07.2024
- Prepared high-volume orders in a fast-paced kitchen, ensuring all dishes met Strick quality, presentation, and portion standards.
- Communicated effectively with team members and front of house staff to coordinate ticket timing.
- Adapted quickly to shift changes, high-pressure situations, and special requests.
- Contributed to a positive dining experience by ensuring high-quality food presentation and taste.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Plated and presented all dishes to match established restaurant standards.
Customer Service Teammate
GO Car Wash
06.2022 - 07.2023
- Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
- Assisted in training new teammates on company policies and customer service protocols.
- Managed customer accounts using CRM software to ensure accurate information handling.
- Collaborated with team members to streamline processes, enhancing overall service delivery.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Implemented new strategies to reduce wait times and improve overall caller experience.
Education
Certificate of Completion In Electrical Lineworker - Lineworker
Texas State Technical College
Harlingen, TX08-2024
Certificate of Completion in Welding - Welding
Southern Careers Institute
La Feria, TX01-2022
Skills
- Attention to detail
- Physical stamina and strength
- Customer retention
- Relationship building
- Sales techniques
- Sales and upselling
- Quality control
- Reliable and trustworthy
- Strong communication skills
- Flexible work schedule
- Customer Service-oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Line Cook
IHOP
05.2025 - 09.2025
Line Cook
Olive Garden
07.2023 - 07.2024
Customer Service Teammate
GO Car Wash
06.2022 - 07.2023
Certificate of Completion In Electrical Lineworker - Lineworker
Texas State Technical College
Certificate of Completion in Welding - Welding
Southern Careers Institute
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