Marisol Hernandez
Big Deli Food Mart, Corsicana, Texas
Corsicana,Texas
Motivated Cashier with an engaging personality and flexible approach. Friendly and always anticipating customers needs to facilitate an enjoyable interaction. Looking to obtain full-time employment to enhance my Customer service relations and skills as a sales associate with the potential for career growth.
24
years of professional experience
1
Certification
Work History
Manager
14 Years 4 Months
Big Deli Food Mart, Corsicana, Texas - Corsicana, Texas | 02.2012 - Current
- Served as a successful leader, promoting and achieving high sales.
- Successfully handled visual merchandising.
- Identified and maximized sales opportunities, and increased customer retention rates.
Bank Teller
2 Months
Prosperity Bank - Corsicana, TX | 05.2026 - 07.2026
- Processed customer transactions efficiently and accurately, ensuring adherence to banking regulations.
- Assisted customers with account inquiries and resolved issues promptly, enhancing client satisfaction.
- Managed cash drawers, balancing daily transactions to maintain financial integrity.
- Trained new tellers on operational procedures and customer service best practices, fostering team development.
- Implemented process improvements that streamlined transaction workflows, reducing wait times for customers.
- Conducted regular audits of cash handling procedures to ensure compliance with bank policies and security standards.
- Collaborated with management to develop strategies for improving service delivery and operational efficiency.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Manager
2 Years 6 Months
Wingstop, Corsicana, Texas - Corsicana, Texas | 03.2019 - 09.2021
- Assisted with the recruitment and training of new employees, while also monitoring the productivity of current employees.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Front Desk
7 Years 5 Months
Days Inn, Corsicana, Texas - Corsicana, Texas | 06.2002 - 11.2009
- Provided optimal assistance to the General Manager and handled a variety of tasks.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Education
No Degree
Corsicana High School - Corsicana, Texas
06.2026
Skills
Customer service
Team leadership
Time management
Decision-making
Staff training and development
Verbal and written communication
Complex Problem-solving
Staff management
Certification
Word/Excel Certified
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
Prosperity Bank
05.2026 - 07.2026Read more
Manager
Wingstop, Corsicana, Texas
03.2019 - 09.2021Read more
Manager
Big Deli Food Mart, Corsicana, Texas
02.2012 - CurrentRead more
Front Desk
Days Inn, Corsicana, Texas
06.2002 - 11.2009Read more
Corsicana High School - No Degree,
Read more