Summary
Overview
Work History
Education
Skills
Timeline
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MARISOL MARTINEZ

Summit Argo,Illinois

Summary

Enterprising receptionist offer demonstrated success in team leadership,organization problem-solving,handle difficult situations in a calm manner while remaining professional. Sucessful at overseeing teams performance and allocating resources to meet workflow and demand. Excellent comflict resol skills with proven ability to defuse high-stress situations. Easygoing Spa Coordinator looking to tackle new responsibilities and build upon skills. Over 11 years of experience working in the beauty and spa industry. Solid knowledge of industry safety and health standards. Detail-oriented professional with superb people skills. Accurate and detail-oriented spa coordinator with innate drive to provide exceptional service. Attentive to client preferences and modern trends in aesthetics. Positive attitude with consistent record of building clientele and achieving high rates of client retention. Motivated teammates offering strong work ethic and positive attitude. Highly effective in fast-paced work environments. Hospitable Spa Coordinator implementing customer service procedures and guaranteeing all health and safety guidelines are followed by employees. Expertise in maintaining spa inventory and reordering supplies when needed. Service-oriented Spa Manager committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action. Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with coworkers to uphold spa and customer service standards of excellence. Great problem-solver and goal-oriented manager.

Overview

17
17
years of professional experience

Work History

Spa coordinator

East bank club
Chicago
01.2011 - 03.2024
  • Evaluated employee job performance and motivated staff to improve productivity
  • Coordinated office activities and operations to secure efficiency and compliance with company policies
  • Automated office operations, managing client correspondence, payment scheduling record tracking and data communications
  • Exhibit excellent customer service skills
  • Complete job duties, at times multitasking
  • Maintain a clean and organized work space for the reception associate.

Front Desk

Receptionist
Chicago, Illinois
01.2009 - 01.2011
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Set guest and group reservations and processed check-ins and check-outs
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individual
  • Arranged special accommodations for guest to maintain optimal satisfaction.

Food Shop

Team Member Service
Chicago, IL
07.2007 - 01.2009
  • Processed all sales transactions accurately and promptly to prevent long customer wait time
  • Welcomed customers offering assistance to help find necessary store items
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness
  • Properly verified customer identification for alcohol purchases
  • Trained new team members in cash register operation, POS system and stock procedures
  • Profesional communication with management, fellow employees, and kitchen staff regarding the needs of the food shop.

Housekeeping

Attendant Services
Chicago, IL
01.2007 - 07.2007
  • Removed all trash from rooms and replaced liners to wastebasket
  • Interacted pleasantly with clients and guests when performing daily duties
  • Used cleaning products for sanitizing bathrooms kitchens to reduce spread of germs and prevent illness.

Education

High school or equivalent - Graduated

THOMES KELLY HIGH SCHOOL
Chicago, Illinois

Skills

  • Fluent in spanish - 10 years
  • Organization and efficiency - 10 years
  • Leadership management - 10 years
  • Computer literacy - 10 years
  • Multitasking and prioritization - 10 years
  • Customer service experience - 10 years
  • Phone Etiquette, multi-line telephone skills - 10 years
  • Cash-handling experience - 10 years
  • Booking and calendar management - 10 years
  • People skills - 10 years
  • Meticulous and organized - 10 years

Timeline

Spa coordinator

East bank club
01.2011 - 03.2024

Front Desk

Receptionist
01.2009 - 01.2011

Food Shop

Team Member Service
07.2007 - 01.2009

Housekeeping

Attendant Services
01.2007 - 07.2007

High school or equivalent - Graduated

THOMES KELLY HIGH SCHOOL
MARISOL MARTINEZ