Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Marisol Mendez-Castro

El Paso,TX

Summary

Dynamic customer service professional with a proven track record at Madrag, excelling in conflict resolution and active listening. Skilled in data entry and client relations, I consistently improved customer retention rates and expedited order processing, ensuring satisfaction and loyalty. Committed to delivering exceptional service and fostering positive client experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Madrag
10.2024 - Current
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Sales Associate

Jewelry Box Shop
08.2023 - 09.2024
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Sales Associate

Sock 24
07.2021 - 07.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Associate of Science - Kinesiology

El Paso Community College
El Paso, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Client relations

Accomplishments

  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.

Certification

  • Licensed Cosmetologist - August 2021- May 2023

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Madrag
10.2024 - Current

Sales Associate

Jewelry Box Shop
08.2023 - 09.2024

Sales Associate

Sock 24
07.2021 - 07.2023

Associate of Science - Kinesiology

El Paso Community College

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