MARISOL MILLER
Eagle River,Alaska
Work Preference
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Fred Meyer Jewelers
Anchorage, AK
06.2021 - Current
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delegated work to staff, setting priorities and goals.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled customer inquiries and resolved issues promptly.
- Implemented visual merchandising standards to enhance store presentation.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Assisted in managing daily store operations and staffing requirements.
- Trained new employees on customer service and sales techniques.
- Collaborated with team members to improve overall store performance.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Jewelry Sales Professional
Fred Meyer Jewelers
Anchorage, Alaska
12.2016 - 06.2021
- Delivered exceptional customer service to enhance shopping experiences and build loyalty.
- Conducted product demonstrations to showcase features and benefits of jewelry collections.
- Processed sales transactions accurately using point-of-sale systems for efficient service.
- Collaborated with other members of the retail team during peak periods or special events.
- Analyzed financial data related to sales performance and profitability of the store.
- Performed regular maintenance on tools used for cleaning or repairing jewelry pieces.
- Worked with designers to create custom designs for clients who requested one-of-a-kind pieces.
- Greeted customers in store and online, providing excellent customer service.
- Tracked customer feedback from surveys to determine which products were most popular.
- Resolved customer complaints promptly by responding effectively via phone or email communication.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Collaborated with team members to create visually appealing displays in the showroom.
- Suggested additional items that would coordinate well with purchase selections.
- Processed sales transactions accurately and efficiently, including cash handling and credit card processing.
Skills
- Team leadership
- Sales strategy
- Mentoring and coaching
- Customer service and engagement
- Employee coaching
- Shift scheduling
- Order management
- Transaction processing
- Incident reports
- POS systems operations
- Employee scheduling
- Store opening and closing
- Performance evaluations
- Loss prevention
- Verbal and written communication
- Business development and planning
- Inventory control
- Assignment delegation
- Performance evaluation
- Cash auditing
- Inventory counting
- Attention to detail
- Store operations
- Vendor management
- Pricing and markdowns
- Goals and performance
- Work Planning and Prioritization
- Team management
- Customer relations
- Retail operations
Languages
English
Proficient (C2)
C2
Tagalog
Proficient (C2)
C2
Certification
- Licensed Diamond Council Of America
- Leadership Foundation, Fred Meyer Jewelers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Assistant Store Manager
Fred Meyer Jewelers
06.2021 - Current
Jewelry Sales Professional
Fred Meyer Jewelers
12.2016 - 06.2021