Marisol Mondragon
Houston,TX
Summary
Detail-oriented account specialist with strong data entry, customer service, and logistics support skills. Reliable in managing order updates, resolving shipment issues, and maintaining accurate records in fast-paced environments.
Overview
1
1
Language
7
7
years of professional experience
Work History
Account Specialist
Palmer Logistics
11.2021 - 11.2024
- Managed customer accounts, ensuring accurate order entry and timely status updates.
- Maintained account records in logistics systems with strong accuracy and consistency.
- Reviewed customer requests and provided responsive support for scheduling and delivery changes.
- Coordinated with warehouse and transportation teams to resolve shipment issues quickly.
Insurance Agent
Ai United Insurance
12.2018 - 07.2019
- Advised clients on auto, home, and commercial coverage options aligned with risk and budget needs.
- Explained coverage terms, exclusions, and premium details to improve client understanding and confidence.
- Processed insurance applications, renewals, and policy changes with accuracy and attention to compliance.
- Generated quotes using carrier systems to support timely policy placement and customer decisions.
Customer Service Representative
PLS Check Cashing
09.2017 - 02.2018
- Processed check cashing, money transfer, and bill payment transactions with accuracy and compliance.
- Verified customer identification and documents to support secure, policy-driven service.
- Resolved account and transaction questions while maintaining professional, courteous customer interactions.
- Balanced cash drawer and reconciled daily transactions to support accurate end-of-shift reporting.
Education
High School Diploma -
Furr High School
HoustonSkills
- Data entry skills
- Multitasking
- Problem-solving abilities
- Teamwork and collaboration
- Computer savvy
- Quick learner
Languages
Spanish
Timeline
Account Specialist
Palmer Logistics
11.2021 - 11.2024
Insurance Agent
Ai United Insurance
12.2018 - 07.2019
Customer Service Representative
PLS Check Cashing
09.2017 - 02.2018
High School Diploma -
Furr High School