Marisol Munoz
Chicago ,IL
Summary
Dedicated Phlebotomy Technician with extensive experience at Advocate Trinity Hospital, excelling in venipuncture and patient care. Proven ability to maintain high accuracy in blood draws while providing compassionate service. Skilled in electronic medical records and adept at resolving customer concerns, ensuring a positive experience for diverse patient populations.
Overview
7
7
years of professional experience
Work History
Phlebotomy Technician
Advocate Trinity Hospital
Chicago, IL
10.2018 - Current
- Performed 30–50+ blood draws daily with a high accuracy rate
- Verified patient identity and followed proper collection procedures
- Labeled, processed, and transported specimens according to protocols.
- Provided calm, compassionate care to patients of all ages
- Trained new staff on phlebotomy techniques and compliance with regulatory standards.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Answered multi-line & high volume phone calls directing calls to appropriate departments promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Education
No Degree -
Medical Career Academy
Highland IndianaSkills
- Venipuncture & Capillary Collection
- Specimen Labeling & Processing
- Patient Identification & Safety
- Infection Control & OSHA Standards
- Electronic Medical Records [ EPIC ]
- Pediatric, Geriatric & Difficult Draws
- Customer Service & Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Phlebotomy Technician
Advocate Trinity Hospital
10.2018 - Current
No Degree -
Medical Career Academy