Marisol Perez
Hollywood
Summary
Results-oriented hospitality professional specializing in cash handling and customer relationship management. Delivers exceptional service and drives sales through innovative menu design and effective staff training. Maintains high food safety standards while enhancing guest experiences.
Overview
12
12
years of professional experience
Work History
Server
Moe's bagel and deli
Hollywood
01.2026 - Current
- Took customer orders and served food promptly, ensuring a seamless dining experience
- Delivered exceptional customer service in fast-paced deli, enhancing customer satisfaction.
- Welcomed guests at entrance to create a friendly atmosphere., fostering welcoming atmosphere.
- Prepared and served a variety of bagels and sandwiches efficiently.
- Maintained cleanliness and organization of dining and food preparation areas.
Server
Camellias street grill
Naples
12.2024 - 01.2026
- Delivered food orders promptly to ensure timely service
- Welcomed guests and coordinated seating to optimize dining experience
- Processed customer transactions accurately to facilitate efficient service
Front Desk, Bar & Restaurant
Port Of The Island Resort
Naples
06.2024 - 12.2024
- Coordinated front desk operations, facilitating seamless guest arrivals and departures.
- Checked in guests promptly, contributing to elevated customer satisfaction.
- Coordinated stocking, entertainment, cash transactions, and bar and restaurant operations, enhancing overall service delivery.
- Performed housekeeping tasks to maintain cleanliness and organization in assigned areas.
Medical Receptionist
Ocala Infectious Disease and Wound Center
Ocala
10.2023 - 05.2024
- Processed insurance information and coordinated hospital consults, facilitating seamless patient access to care
- Processed insurance claims and verified patient eligibility for services.
- Scheduled patient appointments and managed daily clinic calendar.
- Greeted patients and responded to phone inquiries, improving overall patient experience
- Maintained medical records, ensuring compliance with privacy regulations and safeguarding patient information.
Program Staff / Disaster Relief Case Manager
St. Matthews House
Naples
06.2022 - 04.2023
- Facilitated housing searches for residents, connecting them with recovery programs and assisted living options to enhance their recovery journey.
- Supported intake department operations through client evaluations and paperwork, ensuring accurate documentation and efficient service delivery.
- Provided administrative support to residents and staff by answering phones and managing inquiries, contributing to smooth daily operations.
Server
Mimi's Cafe
Ocala
06.2023 - 03.2023
- Served food and processed cash and card payments, contributing to smooth operation and customer satisfaction.
- Provided friendly and efficient service to customers in a fast-paced deli environment.
- Managed orders and ensured accurate preparation of food and beverages.
- Trained new servers on menu items and customer service standards, enhancing overall service quality.
- Responded to incoming phone calls, assisting customers with inquiries. and greeted guests, creating welcoming atmosphere.
Store Manager
Protein Headquarters
01.2020 - 04.2022
- Led operations of top producing nutrition supplement store, focusing on maximizing sales and customer satisfaction.
- Developed and implemented sales strategies, enhancing inventory management and customer service.
- Educated customers on health and nutrition, while advancing personal expertise in the field.
Restaurant Owner
A Taste of Cuba
06.2014 - 01.2020
- Provided exceptional customer service by preparing diverse and elaborate Cuban dishes, enhancing guest satisfaction.
- Developed and designed a vibrant menu showcasing authentic Cuban cuisine and cultural heritage.
- Coordinated staff to ensure timely delivery of fresh, high-quality food during peak hours, improving service efficiency.
- Hired and trained management and staff of 12 employees to create an authentic Cuban cuisine experience, fostering a cohesive team.
Education
Business Management -
Moraine Valley
Palos, IL01-2002
Diploma -
Carl Sandburg
Palos, IL01-2000
Skills
- Order taking
- Beverage service
- Menu knowledge
- Point of sale
- Order management
- Food safety
- Customer relationship management
References
- Daniel McDowell, Case Manager, St. Matthew house, Naples, FL, 984-222-5578
- E.J. Palinsky, Retired Hospital administrator, Naples, FL, 253-620-0181
- Mary Burns, Church Healer, Air B n B / Ignite Church, Ocala, FL, 214-985-6392
Volunteer Experience
Tree of Life, Volunteer Work, Naples, FL, 04/01/22, 05/01/24
Languages
Spanish
Limited
English
Full Professional
Timeline
Server
Moe's bagel and deli
01.2026 - Current
Server
Camellias street grill
12.2024 - 01.2026
Front Desk, Bar & Restaurant
Port Of The Island Resort
06.2024 - 12.2024
Medical Receptionist
Ocala Infectious Disease and Wound Center
10.2023 - 05.2024
Server
Mimi's Cafe
06.2023 - 03.2023
Program Staff / Disaster Relief Case Manager
St. Matthews House
06.2022 - 04.2023
Store Manager
Protein Headquarters
01.2020 - 04.2022
Restaurant Owner
A Taste of Cuba
06.2014 - 01.2020
Business Management -
Moraine Valley
Diploma -
Carl Sandburg