Marisol Quintanilla
Katy,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Assets Protection Investigator
Walmart
2023.11 - 2024.07
- Conducted thorough investigations into suspected cases of theft, fraud, and misconduct to protect company assets and prevent losses
- Utilized surveillance equipment, data analysis, and interviews to gather evidence and build cases against individuals engaging in illegal activities
- Implemented loss prevention strategies and training programs to educate employees on security protocols and minimize risks of theft or fraud
- Collaborated with law enforcement agencies to facilitate arrests and prosecution of suspects involved in criminal behavior
- Produced detailed reports documenting investigative findings, recommendations for security improvements, and outcomes of legal proceedings.
Customer Service Representative
TSI
2022.10 - 2023.08
- Provided friendly and efficient customer service to resolve inquiries and complaints in a timely manner
- Utilized active listening skills to understand customer needs and provided appropriate solutions
- Demonstrated strong communication skills through phone, email, and in-person interactions with customers
- Implemented strategies to improve customer satisfaction and retention rates
- Maintained accurate records of customer interactions and transactions for effective follow-up and resolution.
Debt Collector
FMA Alliance
2019.02 - 2022.07
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Education
Diploma -
Jersey Village High School
05.2018
Skills
- Bilingual Customer service
- Responsible
- Active learning
- Active Listening
- Fast Learning
- Microsoft Office
- Word
- Excel
Outlook
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assets Protection Investigator
Walmart
2023.11 - 2024.07
Customer Service Representative
TSI
2022.10 - 2023.08
Debt Collector
FMA Alliance
2019.02 - 2022.07
Diploma -
Jersey Village High School