MARISOL RIVAS
Bronx,NY
Summary
Dynamic medical front-desk and team lead professional with over 7 years of experience in fast-paced medical office settings. Expertise includes patient registration, insurance verification, scheduling, authorizations, and front-end operations, ensuring seamless workflow and patient satisfaction. Demonstrated leadership in training staff, managing escalations, and fostering a collaborative environment while consistently delivering exceptional patient experiences. Highly organized and service-oriented, with proficiency in various EMR/EHR systems and strong adaptability to Epic-based workflows.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
Westchester Eyes
12.2023 - Current
- Managed daily operations for front-end and clinical support, ensuring effective workflow and clarity in team interactions.
- Train and support staff on new diagnostic equipment and updated procedures.
- Facilitated resolution of equipment and operational challenges to maintain uninterrupted patient care services.
- Provided structured mentorship and onboarding for new employees, delivering ongoing guidance and performance support to foster professional growth.
- Prepared pre-testing rooms efficiently. Assisted in patient pre-testing procedures. Supported physicians and maintained room and supply inventory.
Valet Manager
Kaizen Enterprises NY, Inc.
04.2021 - 05.2024
- Managed staff scheduling and training initiatives to enhance operational efficiency.
- Identified, investigated, and resolved payment discrepancies to enhance customer satisfaction and trust.
- Delivered outstanding bilingual customer service, contributing to customer satisfaction in fast-paced environments..
Medical Receptionist
Riverdale Ophthalmology
10.2022 - 12.2023
- Executed pre-registration check-in and check-out procedures to enhance guest experience.
- Oversaw verification of insurance eligibility and benefits to enhance patient care. Managed updates of patient demographics in EMR for accurate record-keeping.
- Facilitated coordination of appointment scheduling, referral management, and authorization workflows.
- Managed accounts receivable by collecting copayments, deductibles, and past-due balances to support operational efficiency.
- Act as liaison between patients, providers, and referring offices
Optometric Assistant/Receptionist
Cohen’s Fashion Optical
08.2018 - 10.2022
- Conducted patient intake, insurance verification, medical billing, pre-testing exams, appointment scheduling, and maintained accurate patient records.
Education
Bachelor of Science - Accounting
Lehman College
Bronx, NY12.2025
Skills
- Front Desk Operations
- Team Leadership
- Insurance Verification & Eligibility
- Prior Authorizations & Referrals
- Scheduling & Care Coordination
- Collections & Payments
- Escalation Resolution
- Staff Training
- Audits & Service Standards
- Microsoft Word & Excel
- Teamwork and collaboration
- Attention to detail
Certification
- EMR Systems: Nextech, IntelleChart, iMedicWare (Epic-ready)
- Microsoft Office: Word, Excel, Outlook, PowerPoint
- Certifications: Medicare Fraud, Waste, and Abuse (FWA)
Languages
Bilingual: English & Spanish
Timeline
Team Leader
Westchester Eyes
12.2023 - Current
Medical Receptionist
Riverdale Ophthalmology
10.2022 - 12.2023
Valet Manager
Kaizen Enterprises NY, Inc.
04.2021 - 05.2024
Optometric Assistant/Receptionist
Cohen’s Fashion Optical
08.2018 - 10.2022
Bachelor of Science - Accounting
Lehman College