Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marisol Rodriguez

Lebanon,Illinois

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Member Experience Associate

Club Fitness
O'Fallon, IL
04.2023 - 02.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified customer identification and documentation for compliant transactions.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Maintained and managed customer files and databases.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Communicated positively with children and guardians.

Women's Wrestling Coach

James Logan High
08.2022 - 03.2023
  • Individually coached struggling players to help boost confidence and meet personal goals.
  • Assisted head coach by overseeing practice warmups, conditioning and daily exercises while modeling technique.
  • Educated individuals on importance of proper nutritional and sleep habits, demonstrating impact on physical performance.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Established clear benchmarks for performance and monitored individual and team progress.

Server

Bronco Billy's Pizza Palace
Union City, CA
03.2020 - 07.2022
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.

Teacher Assistant

Itliong-Vera Cruz Middle School
Union City, CA
08.2015 - 06.2022
  • Expedited document processing with accurate data entry and timely filing.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Assisted in facilitating after-school programs focused on academic enrichment or extracurricular activities such as clubs or sports teams.
  • Boosted donor engagement by organizing and hosting successful fundraising events.
  • Streamlined communication between departments for better collaboration and increased productivity

Education

High School Diploma -

James Logan High at Union City
Union City, CA
05.2022

Skills

  • Detail oriented
  • Motivated
  • Takes initiative
  • Develops positive workplace relationships
  • Customer Experience
  • Member Relations
  • Customer Standards Compliance
  • Information Updates
  • Service Recommendations
  • Stocking and Replenishing
  • Sales Expertise

Certification

NASM Certified Personal Trainer

Timeline

Member Experience Associate

Club Fitness
04.2023 - 02.2024

Women's Wrestling Coach

James Logan High
08.2022 - 03.2023

Server

Bronco Billy's Pizza Palace
03.2020 - 07.2022

Teacher Assistant

Itliong-Vera Cruz Middle School
08.2015 - 06.2022

High School Diploma -

James Logan High at Union City

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Marisol Rodriguez