Dedric Mccuin
Mesquite,TX
Summary
I demonstrate the highest standards of integrity and ethics, and ensure that standards are fully intergraded into all operational processes and programs so that associates respect company values and act accordingly to the standards. I create and maintain an environment that promote and support the full participation and development of all associates and management. I motivate and guide others to understand, respect, value and embrace diverse backgrounds, culture and views. I create and contribute to an environment that provide opportunities to learn more about and to engage in sustainable objectives and actions.
Overview
19
19
years of professional experience
Work History
Member Experience Associate
Retro Fitness LLC.
03.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained and managed customer files and databases.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Waiter /Restaurant Server
Cafe' Del Rio
12.2017 - Current
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
- Increased sales of key menu items through effective upselling.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Calculated charges, issued table checks and collected payments from customers.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Store Manager
Family Dollar # 3938
08.2016 - 09.2017
- Exhibits and provides leadership, direction and supervision to all store ASM's and CSR's at all times
- Supervises, trains, develops and oversees the training and development of ASM's and CSR's.
- Ensures ASM's and CSR's greet and assist customers in a positive, approachable manner. Assures that all customers inquiries and concerns are answered or resolved and is available at all times to Team Members and customers to address issues.
- Supervises ASM's and CSR's regarding appropriate steps to maintain a clean, well-stocked store for customers.
- Models and ensures ASM's and CSR's maintain a positive image to customers and community.
- Responsible for managing the Door-to-shelf program and ensuring all merchandise from delivery truck is unloaded, organized and merchandise per company planner/schematics as applied and implemented for that store.
- Responsible for managing and maintaining all store business records including, payroll, scheduling, vendor delivery and accounting and inventory records. as well as cash register deposits/receipts.
- Responsible for managing and controlling all store assets, including all inventory, cash and other monies.
- Responsible for all ordering of merchandise using cycle counts to ensure in stock representation.
- Manages loss prevention by maintaining a visible management presence in the store and modeling respectful customer service to the community.
- Manages the budget of the store, including labor budget to assure that ASM's and CSR's are scheduled, do perform and report all hours worked including a minimum of 80 hours of work per week.
- Implements and assures compliance by all store team members with all company policies and procedures.
- Performs all duties necessary for the effective and profitable operation of the store.
- Assures that all operations of the store, including all employment practices, are in compliance with the company policy and state and federal law.
Assistant Manager
Family Dollar # 3067
08.2015 - 08.2016
- Supervises, trains and develops store team members on Family Dollar operating practices and procedures.
- Effectively communicate and explain standard procedures to team members when directed by store manager.
- Handled situations with the best interest of both the customer and company in mind.
- Maintained a positive image to customers and community.
- Assisted in unloading merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.
- Assisted store manager in maintaining record keeping including, payroll, scheduling and cash register deposits/receipts.
- Assisted the store manager in weekly ordering of merchandise using cycle counts to ensure in-stock representation.
- Assisted the store manager in loss prevention by maintaining a presence in the store and provided excellent customer service.
- Assumed certain management responsibilities in absence of the store manager.
Customer Service Rep.
Family Dollar # 3067
06.2015 - 08.2016
- Greeted, assisted and thanked customers in a positive, approachable manner.
- Handled situations with the best interest of both the customer and company in mind.
- Built average basket transactions and store sales through suggestive selling, advising customers of promotional items and linking add on-items.
- Accurately handled customer funds and processes transactions using the POS system.
- Stocked shelves and recovered merchandise in the store.
- Assisted in unloading merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.
- Assisted in maintaining a clean, well-stocked store for customers.
Floor Contractor
Power Floors
04.2013 - 06.2015
- Completed tear-down of existing structurer and prepared for new construction.
- Applied caulk, sealants and other agents to installed surfaces.
- Prepared and cleaned construction sites by removing debris.
- Loaded and unloaded building materials used for construction.
- Applied chemical solutions and used polishing machines to clean all installation surfaces, equipment, tools, work sites and storage areas.
- Filled chipped, cracked and broken bricks and tiles with adhesives and grouting materials to correct surface imperfections.
Support Manager/Inventory Management Specialist
Walmart Neighborhood Market
06.2009 - 04.2013
- Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.
- Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
- Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Received, inspected and logged all products for accuracy of shipment, temperature and quality.
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Assistant Manager
Walmart Supercenter #949
04.2005 - 05.2008
- Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.
- Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
- Reported on weekly sales to management.
- Conducted annual performance reviews.
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Conducted weekly sales meetings with team members to establish merchandizing, sales and profit objectives.
- Completed stock orders and managed inventory levels.
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Completed profit and loss performance reports.
Education
High School Diploma -
Dallas South Oak Cliff High
06.1989
Skills
- Excellent customer service skills
- Inventory management
- Loss prevention training
- POS systems
- Strong communication skills
- Opening and closing procedures
- Detail-oriented
Timeline
Member Experience Associate
Retro Fitness LLC.
03.2020 - Current
Waiter /Restaurant Server
Cafe' Del Rio
12.2017 - Current
Store Manager
Family Dollar # 3938
08.2016 - 09.2017
Assistant Manager
Family Dollar # 3067
08.2015 - 08.2016
Customer Service Rep.
Family Dollar # 3067
06.2015 - 08.2016
Floor Contractor
Power Floors
04.2013 - 06.2015
Support Manager/Inventory Management Specialist
Walmart Neighborhood Market
06.2009 - 04.2013
Assistant Manager
Walmart Supercenter #949
04.2005 - 05.2008
High School Diploma -
Dallas South Oak Cliff High
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