Summary
Overview
Work History
Education
Skills
Timeline
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Marisol Sandoval

1850 Camino La Canada, Santa Fe,NM

Summary

Versatile worker with exceptional communication skills and multi-tasking ability. Provide high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and make accommodations for customers special requests or needs. Always believed in helping team members with tasks in order to enhance efficiency. Eager to work hard by providing attention to detail and excellent organizational skills. Motivated to learn, grow and excel at the task or job at hand.

Overview

4
4
years of professional experience

Work History

Server, Hostess, To-go Specialists, and Bartender

Del Charro
Santa Fe, NM
6 2020 - 7 2023


  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Multi-tasked bussing tables, taking orders, and seating tables when we were short staffed.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers. Prepared mixed drinks for customers daily and created new libations drawing in new clientale.

Food and Beverage Server and Hostess

Plaza Cafe Downtown
Santa Fe , NM
06.2017 - 06.2020
  • Informed servers of newly seated parties for speedy service.
  • Helped servers by taking drink orders, bussing tables in their section, or anytime their tables needed help.
  • Recorded available tables after seating each party using a Yelp seating App.
  • Recognized which servers can handle high volume sections and sat accordingly in order to ensure the customer gets helped in a timely fashion.
  • Answered customer questions about hours, seating, and any other inquires they may have.
  • Maintained the cleanliness of the dining room as well as the keeping the restrooms fully stocked.
  • Used cash registers and credit card machines to cash out customers.
  • Showed promise for promotion from hostess to waitress.
  • Handled takeout orders while monitoring the door.

Server and Hostess

Sonder Cafe
Santa Fe, NM
07.2018 - 02.2020
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders and manage bills
  • Shown to be versatile by learning new tasks, like operating an expresso machine to create speciality coffee drinks for customers.
  • Coordinated with other employees in order to complete the opening duties to ensure the dining area is preped and ready for customers. As well as communicating with fellow employees to make sure all customers are properly served and enjoying their dining experience.

Hostess and Busser

Red Lobster Hospitality LLC
Santa Fe, NM
11.2016 - 06.2017
  • Took reservations by phone and walk-in.
  • Supported servers, food runners and bussers whenever they needed assistance. Worked together to keep dining area ready for every guest.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Organize menus, spaces and special requests.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

2016 To 2018 Graduated - Recieved High School Diploma

Early College Opportunities(E.C.O) High School
2301 W Zia Rd, Santa Fe, NM, 87505
05.2018

Some Pre-Requisites Completed At Community College -

Santa Fe Community College

Skills

  • Excellent written and verbalization skills
  • High-Volume Dining
  • Hospitality Service Expertise
  • Cash handling
  • Sales expertise
  • Multitasking and Time management
  • Telephone etiquette
  • Professional demeanor
  • Proficient in Microsoft Office Applications
  • Training and mentoring

Timeline

Server and Hostess

Sonder Cafe
07.2018 - 02.2020

Food and Beverage Server and Hostess

Plaza Cafe Downtown
06.2017 - 06.2020

Hostess and Busser

Red Lobster Hospitality LLC
11.2016 - 06.2017

Server, Hostess, To-go Specialists, and Bartender

Del Charro
6 2020 - 7 2023

2016 To 2018 Graduated - Recieved High School Diploma

Early College Opportunities(E.C.O) High School

Some Pre-Requisites Completed At Community College -

Santa Fe Community College

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Marisol Sandoval