Vivian Patterson

Server

• Provided exceptional service to guests, ensuring a memorable dining experience by anticipating needs and addressing concerns promptly.
• Managed food and beverage orders, including recommendations based on guest preferences, resulting in customer satisfaction.
• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
• Trained new servers on menu items, service standards, and POS systems, enhancing team efficiency.

Bartender

• Crafted and served a variety of cocktails and beverages while adhering to recipes and presentation standards.
• Fostered a welcoming atmosphere and encouraged repeat business.
• Maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
• Managed cash and credit transactions efficiently, balancing registers at the end of shifts.

Hostess

• Greeted and seated guests promptly, managing reservations and waitlists to optimize seating efficiency.
• Provided information about menu items and daily specials, enhancing guest engagement.
• Assisted with special events and large parties, coordinating with servers and kitchen staff to ensure seamless service.
• Handled customer inquiries and complaints professionally, maintaining a positive dining environment.