Marisol Santiago
Philadelphia,PA
Summary
Excellent work ethic and strength in boosting company morale also committed to approaching administrative tasks with tenacity and attention to detail. Who goes above and beyond basic administrative tasks and takes on multiple projects at once. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
911 Emergency Dispatcher
Montgomery County
Philadelphia, USA
10.2024 - Current
- Entered caller information into the CAD (Computer Aided Dispatching) system up to 70 times a shift in a timely manner
- Answered high-volume emergency and non-emergency calls, accurately documenting details in real-time using CAD systems
- Assessed caller needs quickly and prioritized calls to ensure timely dispatch of law enforcement, fire, or EMS personnel.
- Remained calm and professional under pressure, providing critical pre-arrival instructions and emotional support to distressed callers.
- Coordinated with multiple departments and agencies to ensure accurate and rapid response.
- Operated multiple computer and radio systems simultaneously with accuracy and efficiency.
Education
High School Diploma - Business/Accounting Courses
Mercy Vocational High School
01.2016
Skills
- Home Health Care Aide Certification
- Microsoft Office Specialist Certification Excel 2010
- Microsoft Office Specialist Certification PowerPoint 2010
- Microsoft Office Specialist Certification Word 2010
- CPR Certified
- FEMA Certified
- APCO Certified
- Quick learner
- Radio Communication
- Multitasking
- Active Listening
References
References upon Request
Timeline
911 Emergency Dispatcher
Montgomery County
10.2024 - Current
High School Diploma - Business/Accounting Courses
Mercy Vocational High School
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