Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marisol Sosa

Summary

Customer Service Sales Associate with Experience of 5+ yrs Fluent In English & Spanish Efficient Clear Oral & Written Communication Positive Attitude Thoughtful and organized multi-tasker with 5+ years of cashier experience. Able to self-motivate, prioritize, and effectively work to complete many tasks calmly under pressure.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

12
12
years of professional experience

Work History

Consumer Service Representative

Maximus
03.2023 - Current


  • Managed high-volume customer inquiries through phone, email, and chat platforms.
  • Resolved complex issues by coordinating with internal departments for timely solutions.
  • Streamlined processes to enhance customer satisfaction
  • Maintaining up to date knowledge of regulations and policies as they apply to programs we provide
  • Using standard technology: telephones, email and web browsers

Bookkeeper

Jubilee Market Place
01.2022 - 03.2023
  • Maintained and processed invoices, deposits and money logs.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Organized and carried out proactive month-end, quarterly and year-end processes.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

Sales Associate

Marshalls
09.2020 - 12.2021
  • Build loyal clientele through high-level of customer satisfaction
  • Implement several innovation promotions to increase store revenue
  • Received and processed Cash and Credit Payments
  • Adhered to all store retail procedures
  • Served several customers at once
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved perfect attendance and on-time record.

Cashier / Customer Service

Jubilee Market Place
03.2020 - 12.2020
  • Take orders over the phone to deliver to their homes
  • Count register money at end of shift
  • Counted money in drawers at beginning and end of each shift.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Sales Associate/Cashier/Customer Service Representative

Party City Corporation
09.2019 - 03.2020
  • Train new employees
  • Customer service Sales
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Retail Sales

AV Computers & Printing Services
01.2014 - 01.2015
  • Sold Lottery Tickets
  • Printing Services
  • Computer Use
  • Greeted customers and helped with product questions, selections and purchases.
  • Spoke to customers in native language to increase loyalty and establish relationships.

Teacher Assistant

East Harlem Tutorial Program
06.2013 - 08.2013
  • Provide support and assistance to students throughout the school day
  • Evaluate and document student progress
  • Monitor and record progress for [how many] students
  • Communicate clearly with administration and parents on student accomplishments/struggles

Education

High School Diploma -

Heritage High School
New York, NY
06.2014

Skills

  • Inbound and Outbound Calling
  • Exceptional Communicator
  • Call center experience
  • Complaint handling
  • Problem-solving skills
  • Calm and professional under pressure

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Consumer Service Representative

Maximus
03.2023 - Current

Bookkeeper

Jubilee Market Place
01.2022 - 03.2023

Sales Associate

Marshalls
09.2020 - 12.2021

Cashier / Customer Service

Jubilee Market Place
03.2020 - 12.2020

Sales Associate/Cashier/Customer Service Representative

Party City Corporation
09.2019 - 03.2020

Retail Sales

AV Computers & Printing Services
01.2014 - 01.2015

Teacher Assistant

East Harlem Tutorial Program
06.2013 - 08.2013

High School Diploma -

Heritage High School

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