Marisol Torres-Williams
Chicago,USA
Summary
Business professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excelling in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Northwestern Primary & Specialty Care NMPSC
Chicago, Illinois
10.2021 - Current
- Facilitated meetings to discuss operational challenges and propose solutions collaboratively.
- Conducted training sessions for new employees on operational procedures.
- Evaluated and improved existing operational systems and procedures.
- Organized meetings, conferences, and other events related to operations and project goals.
- Developed relationships and partnerships with business leaders.
- Prepared budgets based on projected costs associated with operations.
- Analyzed data to identify areas of improvement within the business.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Assisted in compliance audits to maintain regulatory standards and best practices.
Patient Liaison
Northwestern Primary & Specialty Care
Chicago, Illinois
08.2018 - 10.2021
- Facilitated communication between patients and healthcare providers for optimal care delivery.
- Collaborated with multidisciplinary teams to streamline patient care processes.
- Maintained accurate patient records and documentation for compliance and quality assurance.
- Assisted in the development of patient outreach programs to improve engagement.
- Trained new staff on patient liaison procedures and best practices for service excellence.
- Prepared presentations on new technologies available in the field of healthcare delivery systems.
- Advised patients about their rights under state and federal laws regarding privacy protection and informed consent.
- Organized educational events such as seminars, workshops, conferences, for health professionals and public awareness programs.
PSR/Workers Comp Coordinator
Chicago Hand Surgery: PSR/Workers Comp Coordinator (2012 Merge) NMFF\Northwestern Medicine
Chicago, Illinois
11.2008 - 08.2018
- Managed workers' compensation claims to ensure compliance with regulations.
- Assisted in the development of policies related to patient services and care.
- Scheduled appointments and procedures for patients efficiently and accurately.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Established professional working relationships with staff from various levels.
- Developed and implemented safety protocols to ensure compliance with health and safety regulations.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
Receptionist/Medical Assistant
Rush University-Obstetrics and Gynecology
Chicago, Illinois
05.2007 - 04.2008
- Managed multi-line phone system for incoming calls and inquiries.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events and management team.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with special projects assigned by management when required.
- Prepared patients for exams by obtaining medical histories and vital signs accurately.
Education
Masters - healthcare administration
National Louis University-Online
02.2027
Bachelors - healthcare leadership
National Louis University-Online
04.2023
Pre-requisite courses -
City Colleges of Chicago
01.2017
Skills
- Data analysis
- Healthcare management
- Team collaboration
- Budget preparation
- Project management
- Regulatory compliance
- Employee training
- Workflow optimization
- Process implementation
- Cost reduction strategies
- Project planning
- Performance monitoring
- Effective leader
- Strategic partnerships
- Multitasking capacity
Certification
- The National Society of Leadership and Success (NSLS) Foundations of Leadership Certificate
- Northwestern Medicine NM New Leader Orientation Certificate Program
- NM Professional Development Essentials Certificate Program: Service Excellence
- NM Professional Development Essentials Certificate Program: Teamwork
- NM Professional Development Essentials Certificate Program: Project Performance
- NM Leading with Excellence Certificate Program: Leading Others
- NM Leading with Excellence Certificate Program: Leading Your Business
References
Available upon request
Volunteer Experience
Alsip Library (Green Space Project), Site Lead, 04/01/25, Removed weeds, Mixed compost into beds to prepare for seeding, Collected attendance from all volunteering participants, Captured team pictures
Academic Honors
The National Society of Leadership and Success (NSLS): Sigma Alpha Pi, 2022-Present
Timeline
Operations Coordinator
Northwestern Primary & Specialty Care NMPSC
10.2021 - Current
Patient Liaison
Northwestern Primary & Specialty Care
08.2018 - 10.2021
PSR/Workers Comp Coordinator
Chicago Hand Surgery: PSR/Workers Comp Coordinator (2012 Merge) NMFF\Northwestern Medicine
11.2008 - 08.2018
Receptionist/Medical Assistant
Rush University-Obstetrics and Gynecology
05.2007 - 04.2008
Masters - healthcare administration
National Louis University-Online
Bachelors - healthcare leadership
National Louis University-Online
Pre-requisite courses -
City Colleges of Chicago