Summary
Overview
Work History
Education
Skills
Timeline
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MARISSA ALBARRAN

San Jacinto,CA

Summary

Bringing enthusiasm, dedication, and an exceptional work ethic. Responsible and knowledgeable with achieving customer service satisfaction. Quick thinking team player seeking a role offering increased responsibility. Willing to go above and beyond job requirements to get the job done. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.

Overview

4
4
years of professional experience

Work History

Counseling Student Support Services Specialists

Mt. San Jacinto College
Menifee, California
09.2025 - Current
  • Serve as the first point of contact for students in Welcome Centers, virtual lobbies, and by telephone who need help with counseling, enrollment, or student services.
  • Deliver excellent customer service to students.
  • Help students with orientation, registration, or re‐registration as needed.
  • Schedule counseling appointments - Work with counselors to adjust their schedules and assist with changing students' majors in college.
  • Work with counselors to adjust their schedules and assist with changing students' majors in college.
  • Keep track of student contacts and maintain statistics.
  • Help new students complete their First Semester Planning Session or assist them on how to meet with a counselor to develop educational plans.

Enrollment Student Support Services Specialists

Mt. San Jacinto College
San Jacinto, California
06.2025 - 08.2025
  • Serve as the first point of contact in Welcome Centers, helping students, staff, and the public with enrollment, registration, and other student services.
  • Process incoming transcripts via mail and parchment, and assist with organizing electronic file submissions.
  • Process forms and review for completeness, follow up on incomplete documents.
  • Maintain awareness of important dates (registration deadlines), and ensure students are aware of these via self-service, schedule of classes, and calendars.
  • Maintain positive and successful cooperation with the ES team and other departments using Microsoft Teams, Colleague, OnBase, Excel, and Word.

Enrollment Services Navigator

Mt. San Jacinto College
San Jacinto, CA
05.2022 - 05.2025
  • Helped a large volume of students every day with positive attitude and focus on students satisfaction
  • Met customer call standards for job performance, efficiency, and customer satisfaction
  • Gave tours of the campus, directed students to the departments they needed, provided updates, and helped students submit documents and petitions for enrollment services
  • Taught students about the application process, class registration, general information about the college, and counseling appointments

Student Office Aide

San Jacinto High School
San Jacinto, USA
08.2021 - 12.2021
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments
  • Provided administrative support, special tasks on daily basis
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Provide Campus tours for new students
  • Kept office stocked with needed resources to operate smoothly
  • Organized school events

Education

Associate of Science - Science

Mt. San Jacinto Community College
San Jacinto, CA
05.2024

High School Diploma -

San Jacinto High School
San Jacinto, CA
12.2021

Skills

  • Strong organizational skills
  • Time management skills
  • Exceptional communication skills
  • Interpersonal skills
  • Ability to work independently
  • Ability to work as part of a team
  • Detail-oriented
  • Ability to handle multiple tasks simultaneously
  • Thrive under pressure
  • Adaptability

Timeline

Counseling Student Support Services Specialists

Mt. San Jacinto College
09.2025 - Current

Enrollment Student Support Services Specialists

Mt. San Jacinto College
06.2025 - 08.2025

Enrollment Services Navigator

Mt. San Jacinto College
05.2022 - 05.2025

Student Office Aide

San Jacinto High School
08.2021 - 12.2021

Associate of Science - Science

Mt. San Jacinto Community College

High School Diploma -

San Jacinto High School

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