Marissa Anderton

I am a dedicated Member Services Manager at Visit Anchorage, committed to ensuring exceptional experiences for our valued members. I am passionate about fostering strong partnerships and delivering unparalleled support to drive the success of our dynamic community. I have built strong relationships with local businesses to create exclusive offers for our members, increasing perceived value as well as enhancing community partnerships.

• Specialized in diagnosing and resolving hardware and software issues across Apple iOS products.
• Exhibited strong attention to detail when repairing delicate components such as screens or internal circuits.
• Conducted diagnostic tests to identify and address technical problems accurately and efficiently.
• Developed personalized solutions based on individual client needs which led to higher rates of repeat business.

• Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
• Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
• Managed a successful sales team, consistently achieving and exceeding monthly sales targets.

• Maintained comprehensive knowledge of company products and services to provide accurate information and guidance to customers.
• Provided exceptional support during high-traffic periods, maintaining professionalism under pressure and minimizing disruptions in service levels.
• Improved customer satisfaction rates by efficiently addressing and resolving complex issues in a timely manner.
• Consistently achieved personal performance targets while actively contributing to the success of the broader team.

• Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Conducted regular market research to stay informed on industry trends, competitor offerings, and emerging technologies that impact the target audience's buying decisions.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

• Consistently met or exceeded sales quotas, contributing to the overall success of the store.
• Provided technical advice and support to customers, both in-store and over the phone.
• Diagnosed technical issues, offered solutions, assisted with product setup and installation.
• Provided excellent customer service and displayed a strong knowledge of technology products and services.

• Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
• Conducted comprehensive analysis of homeowner feedback to identify trends and implement targeted improvements accordingly.
• Coordinated with suppliers to secure cost-effective inventory contracts while maintaining high-quality standards for all products/services provided by contractors.
• Maintained high customer satisfaction standards to meet or exceed targets.

• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.