Marissa Andrade
Colorado Springs,CO
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Child Caretaker
Fellowship of the Rockies
09.2023 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety by maintaining a clean, hazard-free environment and closely supervising all activities.
- Encouraged creative expression through arts and crafts activities, nurturing each child''s artistic talents.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Crew
McDonald's
10.2022 - 07.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Stocked shelves to organize product in assigned department.
Education
Associate of Arts - Professional Writing
Pikes Peak State College
Colorado Springs, CO05-2026
Skills
- Customer service
- Active listening
- Communication
- Self-motivated
- Detail oriented
- CPR certified
- School-age child care
- Reading and storytelling
- Patience and empathy
- Confidentiality and trustworthiness
Hobbies and Interests
- Volunteer work within the community
- Writer
- Musician
Timeline
Child Caretaker
Fellowship of the Rockies
09.2023 - Current
Crew
McDonald's
10.2022 - 07.2023
Associate of Arts - Professional Writing
Pikes Peak State College
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