Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Arrona

Youngtown,AZ

Summary

Dynamic hospitality professional with extensive experience in delivering exceptional service and managing multiple responsibilities. Recognized for strong communication skills and teamwork, contributing to enhanced customer satisfaction and revenue growth through effective upselling and personalized service.

Overview

4
4
years of professional experience

Work History

Server

Firebird Wood Fire Grill
07.2026 - Current
  • Handled cash transactions accurately and processed payments efficiently.
  • Demonstrated adaptability by managing multiple tables in a fast-paced environment.
  • Suggested wine pairings to go with specific menu items.
  • Utilized upselling techniques to enhance customer experience and drive revenue growth
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests' needs.

Server/Bartender

Red Robin
02.2023 - 07.2026
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed drink orders efficiently, ensuring accuracy and timely delivery.
  • Collaborated with kitchen staff to streamline service flow during peak hours.
  • Maintained cleanliness and organization of bar area in compliance with health standards.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Server

Cheddars Scratch Kitchen
07.2022 - 02.2023
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Managed order accuracy, coordinating with kitchen staff for timely delivery of meals.
  • Collaborated with front-of-house team to maintain high cleanliness and organization standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Bachelor of Arts - Psychology

Arizona State University
Glendale, AZ
12-2028

Skills

  • Cash handling
  • Cleanliness standards
  • Customer service excellence
  • Guest service
  • Guest engagement
  • Strong work ethic
  • Professional appearance
  • Memory retention

Timeline

Server

Firebird Wood Fire Grill
07.2026 - Current

Server/Bartender

Red Robin
02.2023 - 07.2026

Server

Cheddars Scratch Kitchen
07.2022 - 02.2023

Bachelor of Arts - Psychology

Arizona State University
Marissa Arrona