Marissa Balderas

Dedicated professional with a proven track record of aligning practices with organizational goals. Expertise in managing high-pressure situations and adapting to evolving challenges to strengthen brand presence. Consistently delivers results through organized and efficient work habits.

• Became POC for the return mail process and lead a team or 8 agents
• Became a SME for check fraud and cross trained agents for process
• Calls were used during for client obsession week and for quarterly client experience meetings for senior leaders of the business
• Recognized for the potential and selected to complete the COA program-Contingent Operations Assistant which entailed the following: Provided guidance and peer support to new hires helping accelerate onboarding and reduce errors. Facilitated communication between teams. Served as a point of contact for team inquiries, promoting clear communication and accountability. Acted as a formal team lead. Took initiative in resolving escalations by collaborating with senior management. Lead small process improvement projects