Marissa Barna
Imperial,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Complaint Advocate
Bbraun Med
Allentown, PA
09.2018 - Current
- Customer liaison for approximately 30 complaints daily and responsible for complaint initiation in SAP system.
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Assisted with complaint gap analyses and risk assessments.
- Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
Quality System and Compliance Coordinator
VENITI
Fremont, CA
06.2015 - 07.2018
- Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Gathered, organized and evaluated data to make accurate assessments of current operations.
- Wrote and presented reports outlining findings and recommendations from compliance audits.
- Improved company policies and standards to outline ethical, safe and efficient procedures.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
Data and Automation Specialist
Mercy Hospital St. Louis
St. Louis, Missouri
12.2013 - 07.2015
- Troubleshot, fixed and improved electrical controls.
- Maintained, debugged and optimized automation programs.
- Developed and implemented cost-effective strategies for updating existing applications.
- Updated and maintained project documentation for detailed recordkeeping.
- Collaborated with contract specialists to build vendor agreements
- Built, maintained, and updated product information
Quality Control Manager
NDX
Fenton, MO
01.2008 - 12.2013
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
Education
Some College (No Degree) - Elementary Education
Jefferson College
Hillsboro, MOHigh School Diploma -
Hillsboro High School
Hillsboro, MO05.2005
Skills
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Responding to Difficult Customers
- De-escalation Techniques
- Customer Data Confidentiality
- Multitasking and Prioritization
- Creative Problem Solving
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Salesforce CRM
- Proactive Self-Starter
Timeline
Complaint Advocate
Bbraun Med
09.2018 - Current
Quality System and Compliance Coordinator
VENITI
06.2015 - 07.2018
Data and Automation Specialist
Mercy Hospital St. Louis
12.2013 - 07.2015
Quality Control Manager
NDX
01.2008 - 12.2013
Some College (No Degree) - Elementary Education
Jefferson College
High School Diploma -
Hillsboro High School
Similar Profiles
Jason A. HagemanJason A. Hageman
Clinical Nurse Educator at Bbraun MedClinical Nurse Educator at Bbraun Med
UMESH PRAKASH SHARMAUMESH PRAKASH SHARMA
National Sales Manager at Bbraun MedNational Sales Manager at Bbraun Med
Nancy LupercioNancy Lupercio
Material Handler at Bbraun MedMaterial Handler at Bbraun Med
Zachary NashZachary Nash
Police Officer at St. Louis Airport Police DepartmentPolice Officer at St. Louis Airport Police Department
Zach WurmZach Wurm
Home Stager at Staged to MoveHome Stager at Staged to Move