Marissa Baskind
Fort Collins,CO
Summary
Professional team-oriented worker with a consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and a proactive approach, leveraging effective communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
VCA Veterinary Specialists of Northern Colorado
07.2023 - 03.2026
- Currently engage with clients who are going through difficult decisions with their pets
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted in training new team members on operational procedures and customer service standards.
- Collaborated with team members to meet peak demand periods with efficiency and teamwork.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
Customer Service Representative
Aspen Grove Veterinary Care
09.2022 - 06.2023
- I was a customer service Representative, where I would work and help with the current flow of animal questions, owners who have concerns with their pets.
- I have the confidence with communicating with people in distressing situations.
Swing Shift CSR
Standiford Veterinary Center
10.2020 - 07.2022
- I worked at Standiford Veterinary Center as a swing shift CSR. I gained many experiences during my time.
- I feel like I've learned a lot about the veterinary field and how to help the people I talk to when they need help with their animals.
- I definitely feel confident in being able to ask them what's going on with their pets and the best way to help them with whatever may be going on.
- Managed appointment scheduling using veterinary management software to optimize clinic flow.
- Collaborated with veterinary staff to ensure seamless communication and coordinated patient care.
- Trained new employees on customer service protocols and best practices for client interactions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Team Member
Jack In The Box
08.2019 - 09.2020
- Prepared food items according to standardized recipes and safety guidelines.
- Engaged with customers to provide prompt service and resolve inquiries effectively.
Intern
Greenwood Wildlife Rehabilitation Center
06.2025 - 08.2025
- Assisted in rehabilitation of injured wildlife, ensuring proper care and recovery protocols.
- Conducted daily assessments of animal health and behaviors to inform treatment plans.
- Collaborated with veterinary staff to administer medications and treatments effectively.
- Maintained cleanliness of animal enclosures, promoting a safe environment for rehabilitation.
- Documented patient progress and care data accurately for compliance and reporting purposes.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Level 2 Intern
Greenwood Wildlife Rehabilitation Center
03.2026 - 05.2026
- Assisted in wildlife intake procedures, ensuring accurate documentation of animal conditions.
- Participated in daily feeding schedules, maintaining optimal nutrition for rehabilitating animals.
- Administered basic medical care under supervision, improving animal recovery rates.
- Collaborated with team members to clean and maintain rehabilitation facilities, promoting a safe environment.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
BS - Animal Science
Colorado State University
Fort Collins, CO05.2025
AS - Animal Sciences
Modesto Junior College
01.2019
High School - undefined
Oakdale High School
01.2015
Skills
- Customer service
- Positive attitude
- Problem-solving
- Cash handling
- Medical record-keeping
- Flexible schedule
- Leadership qualities
- Training and mentoring
- Patient restraint
- Animal safety
- Medication administration
- Appointment scheduling
Timeline
Level 2 Intern
Greenwood Wildlife Rehabilitation Center
03.2026 - 05.2026
Intern
Greenwood Wildlife Rehabilitation Center
06.2025 - 08.2025
Customer Service Representative
VCA Veterinary Specialists of Northern Colorado
07.2023 - 03.2026
Customer Service Representative
Aspen Grove Veterinary Care
09.2022 - 06.2023
Swing Shift CSR
Standiford Veterinary Center
10.2020 - 07.2022
Team Member
Jack In The Box
08.2019 - 09.2020
AS - Animal Sciences
Modesto Junior College
High School - undefined
Oakdale High School
BS - Animal Science
Colorado State University