Marissa Becerra
Dallas,TX
Summary
Customer service professional with a strong background in youth supervision and community engagement. Demonstrated leadership in recreational settings, enhancing program effectiveness and participant satisfaction. Actively pursuing a B.S. in Human Resource Management to further develop skills in communication and organizational dynamics.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
City of Dallas
Dallas, USA
05.2023 - 08.2026
- Delivered customer service to guests in high-volume public recreation environment, assisting with admissions, facility information, policies, and addressing general inquiries.
- Processed cash and electronic transactions accurately, ensuring efficient operation of point-of-sale systems.
- Maintained daily facility operations, ensuring cleanliness, stocking, and sanitation while adhering to City safety procedures.
- Managed operations at Kidd Springs Aquatic Center
Election Clerk
Dallas County Elections Dept
Dallas, Texas
03.2026 - 03.2026
- Managed ballot distribution and collection during early voting periods.
- Assisted in setting up and maintaining polling locations on election day.
- Processed voter registration forms and verified applicant information.
- Responded to voter inquiries regarding polling information and procedures.
- Monitored voting equipment for functionality throughout the election process.
- Collaborated with team members to ensure compliance with election laws.
- Participated in post-election audits to ensure accuracy of results.
Licensed Soccer Referee
North Texas Soccer Assoc
Dallas, USA
01.2022 - 01.2024
- Officiated youth soccer matches to promote fair play and maintain equitable competition among players.
- Made quick independent decisions to maintain player safety, promote sportsmanship, and cultivate a positive game environment.
- Officiated youth soccer games, enforced rules fairly, and communicated effectively with athletes, coaches, and parents to foster understanding and respect.
Education
Bachelor of Science - Human Resource Management, Psychology studies
The University of Texas at Dallas
Richardson, TX05-2028
Associate of Science -
Dallas College
Dallas, TX05-2026
High School Diploma -
Dr. Wright L. Lassiter Jr. Early College High School
Dallas, TX05-2026
Skills
- Customer Service
- Cash Handling & POS
- Food Handling and Sanitation
- Microsoft Office
- Leadership
- Conflict Resolution
- Organization
- Youth Supervision
- Communication
- English
- Spanish
- Video Editing
Volunteer Experience
City of Dallas — Kidd Springs Recreation Center, Youth Program Volunteer, 2022–2026, Completed 300+ volunteer hours supporting youth and summer recreation programs., Supervised children, led games and activities, encouraged teamwork and appropriate behavior, and assisted with daily program setup and cleanup.
Skills Certifications
Customer Service, Cash Handling & POS, Microsoft Office, Leadership, Communication, Youth Supervision, Conflict Resolution, Organization, Food Handling & Sanitation, Video Editing, English & Spanish, Licensed Soccer Referee, Food Handler Certification
Leadership Experience
- Editor-in-Chief, Eagle News / Broadcast Journalism, Led a student news team, managed deadlines and production responsibilities, edited video, and mentored students producing biweekly school news.
- Student Ambassador Officer, Historian, Represented the school at events and supported recruitment, service activities, and programs for incoming students.
- UIL Journalism Competitor, Varsity Dance Team Member, Student Election Clerk
Timeline
Election Clerk
Dallas County Elections Dept
03.2026 - 03.2026
Customer Service Representative
City of Dallas
05.2023 - 08.2026
Licensed Soccer Referee
North Texas Soccer Assoc
01.2022 - 01.2024
Bachelor of Science - Human Resource Management, Psychology studies
The University of Texas at Dallas
Associate of Science -
Dallas College
High School Diploma -
Dr. Wright L. Lassiter Jr. Early College High School