Hi, I’m
Marissa Bell
Loss Prevention
Burleson,TX
Summary
Dynamic and empathetic professional with exceptional communication skills, committed to delivering outstanding service and support. Possesses a deep understanding of customer needs and is adept in conflict resolution, complemented by strong problem-solving abilities. Focused on fostering positive customer relationships that enhance satisfaction and loyalty, ensuring a memorable experience with every interaction. Passionate about driving results through a customer-centric approach that prioritizes individual and organizational success.
Overview
3
years of professional experience
1
Certification
Work History
TargetFort Worth, TX
Asset Protection/Loss Prevention
02.2024 - Current
Job overview
- Started in loss prevention as a security specialist in February of 2024 and was recently promoted to an asset protection specialist leadership role in July of 2025.
- Key roles and responsibilities:
- Theft, safety & security
- Identifying loss from theft
- Documenting safety, security, theft and informational incidents, case reports
- Identifying top theft offenders
- Minimizing and preventing safety & security incidents through routines
- Identifying gaps and loss through routines such as theft scans and merchandise count audits
- Operating and navigating surveillance cameras
- Understanding and practicing asset protection directives
- Implementing positive guest experience
- Apprehending subjects
- Creating cases for subjects to file with local police departments
- Handling confidential information of apprehended subjects personal information
- Identify trends in shortage areas, high theft areas, and peak sale times
- Partnerships with police department
- Leadership
- Truecase, Trutask, Microsoft Word, Microsoft Excel, Microsoft Office
GDW PropertiesFort Worth, TX
Administrative Assistant
01.2023 - 01.2024
Job overview
- Scheduled home inspections through various communication methods to maximize operational efficiency.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues effectively.
- Proficiency in preparing, proofreading, and assembling inspection reports.
- Maintaining accurate, confidential, and organized records of clients, properties, and inspection results.
- Meticulous checking of documents for accuracy, such as property addresses, client names, and inspection details.
- Managing incoming calls and emails from anxious homebuyers, agents, and sellers, requiring a calm and professional demeanor.
Education
Burleson High SchoolBurleson, TX
High school diploma or GED
05.2022
Tarrant County CollegeFort Worth, TX
Bachelor of Science from Psychology
05-2028
Skills
- Handling phone inquiries
- Front office coordination
- Sales experience
- Strong organizational abilities
- Data analysis skills
- Risk management strategies
- Proficient in Microsoft 365
- Customer service expertise
- Customer service excellence
- Customer service in call centers
- Detail-oriented data management
- Clear verbal and written expression
- Effective complaint resolution
- Handling customer inquiries
- Effective problem resolution
- Detail-oriented approach
- Effective communication
Certification
- Apprehension Certified
Timeline
Asset Protection/Loss Prevention
Target
02.2024 - Current
Administrative Assistant
GDW Properties
01.2023 - 01.2024
Burleson High School
High school diploma or GED
Tarrant County College
Bachelor of Science from Psychology