MARISSA BRAVO
San Joaquin Valley College
Fresno,CA
10
years of professional experience
Enthusiastic and reliable professional that takes pride in providing a cohesive work environment, a highly detail-oriented manager that is extremely career-driven, and successful at meeting and exceeding benchmarks. Maintains focus and positive attitude in stressful situations and high-volume environments and passionate about inspiring staff through strong leadership and communication. Organized and dependable candidate with a proven track record at managing multiple priorities with a positive attitude.
Work History
Surgical Technologist Program
- I am enrolled to begin the accelerated surgical technician program beginning January 2025
Branch Manager
1 Year 1 Month- Analyzed financial statements, bank records and government databases to identify fraud and other instances of financial crimes
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes, and coaching employees on company protocol and payroll operations
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Submitted loan applications to loan underwriter for verification and recommendation
- Expanded territory by negotiating beneficial deals for principle product sales, distribution and service.
Branding Specialist
6 Years 6 Months- Followed all company policies and procedures to deliver quality work
- Interpreted clients' needs and introduced services to fit specific requirements
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all products are available
- Drove sales through sampling initiatives, suggestive selling and communication of promotional items and specials.
Branch Supervisor
8 Years 11 Months- Assisted front-line staff with handling difficulties, resolving problems, and managing large transactions
- Collaborated with other supervisors to coordinate activities of individual team members and departments
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personal activities
- Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members.
Agent
1 Year 3 Months- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension
- Built relationships with clients using active listening issue resolution to provide excellent service
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Education
Business Administration
- Dean's List
- Honor Roll
Skills
Advanced Communication Skills
Staff Management
Multitasking Abilities
Microsoft Access
Professional Relationships
Conflict Resolution
Clerical Support
Excellent Work Ethic
Professional Development
Coaching and Mentoring
Team Supervision
Timeline
Branch Manager
Lobel Financial
05.2022 - 06.2023Read More
Branding Specialist
Victoria's Secret
08.2016 - 02.2023Read More
Agent
New York Life Insurance Co
06.2016 - 09.2017Read More
Branch Supervisor
Lobel Financial
05.2013 - 04.2022Read More
Surgical Technologist Program
San Joaquin Valley College
Read More
Fresno City College
Business Administration
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