MARISSA BRAVO
Fresno,CA
Summary
Enthusiastic and reliable professional that takes pride in providing a cohesive work environment, a highly detail-oriented manager that is extremely career-driven, and successful at meeting and exceeding benchmarks. Maintains focus and positive attitude in stressful situations and high-volume environments and passionate about inspiring staff through strong leadership and communication. Organized and dependable candidate with a proven track record at managing multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
Work History
Surgical Technologist Program
San Joaquin Valley College
- I am enrolled to begin the accelerated surgical technician program beginning January 2025
Branch Manager
Lobel Financial
05.2022 - 06.2023
- Analyzed financial statements, bank records and government databases to identify fraud and other instances of financial crimes
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes, and coaching employees on company protocol and payroll operations
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Submitted loan applications to loan underwriter for verification and recommendation
- Expanded territory by negotiating beneficial deals for principle product sales, distribution and service.
Branding Specialist
Victoria's Secret
08.2016 - 02.2023
- Followed all company policies and procedures to deliver quality work
- Interpreted clients' needs and introduced services to fit specific requirements
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all products are available
- Drove sales through sampling initiatives, suggestive selling and communication of promotional items and specials.
Branch Supervisor
Lobel Financial
05.2013 - 04.2022
- Assisted front-line staff with handling difficulties, resolving problems, and managing large transactions
- Collaborated with other supervisors to coordinate activities of individual team members and departments
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personal activities
- Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members.
Agent
New York Life Insurance Co
06.2016 - 09.2017
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension
- Built relationships with clients using active listening issue resolution to provide excellent service
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Education
Business Administration -
Fresno City College
Fresno, CASkills
- Advanced Communication Skills
- Staff Management
- Multitasking Abilities
- Microsoft Access
- Professional Relationships
- Conflict Resolution
- Clerical Support
- Excellent Work Ethic
- Professional Development
- Coaching and Mentoring
- Team Supervision
Timeline
Branch Manager
Lobel Financial
05.2022 - 06.2023
Branding Specialist
Victoria's Secret
08.2016 - 02.2023
Agent
New York Life Insurance Co
06.2016 - 09.2017
Branch Supervisor
Lobel Financial
05.2013 - 04.2022
Surgical Technologist Program
San Joaquin Valley College
Business Administration -
Fresno City College