Marissa Brown

• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
• Delivered superior customer service to retain existing customers and attract future customers.
• Promoted new products and services to existing customers, driving revenue growth and satisfaction.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

• Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
• Assessed training program effectiveness on regular basis and improved upon deficient areas.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Provided coaching and mentoring to employees.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Met customers on lot and in showroom to discuss available vehicles and options.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.

• Merchandised products beautifully with attractive displays to quickly move stock.
• Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
• Assisted and supported training of new sales associates.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Created inviting environment for customers by maintaining store organization and cleanliness.

September 2021: The Digital Store was acquired by BeMobile, another Verizon MId-Major Agent. During this time I continued working as a Store Leader of the East Peoria location until the store was closed. I left the company January 2022.

• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed EOD bank books.
• Engaged with customers to effectively build rapport and lasting relationships.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.

• Greeted store customers promptly and responded to questions with knowledgeable service.
• Listened to customer needs and preferences to provide accurate advice.
• Updated database with customer and sales information.
• Reviewed purchases for fraudulent activities.
• Maintained productive relationships with existing customers through exceptional follow-up after sales.

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

• Escorted Parents/ Visitors back into ICU Unit following proper scrubbing and policy procedures.
• Assisted guests with any special requests or questions during their visits.
• Reported all incidents, accidents and medical emergencies to law enforcement or hospital security staff.
• Checked passes and credentials of persons seeking to enter the unit.
• Continuously monitored door entrance for people without permission to visit.