Marissa Browning
Tucson,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
Tucson, AZ
11.2023 - Current
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
Tatto Artist
Redbones
Tucson, AZ
06.2022 - Current
- Consulted with clients to discuss desired tattoo designs and placement.
- Cleaned and sterilized equipment before and after each client.
- Applied tattoos according to instructions provided by clients.
- Provided guidance on proper aftercare of tattoos to ensure optimal results.
- Created original artwork for custom tattoo designs based on client requests.
- Organized workspace to maintain a safe and sanitary environment for clients.
- Built relationships with customers through friendly interactions and professional demeanor.
- Performed touch-ups as needed to keep existing tattoos looking vibrant and sharp.
- Evaluated customer skin type prior to beginning the tattooing process.
- Developed stencils from skhes or digital images using specialized software programs.
- Drew freehand designs upon request from clients.
- Displayed knowledge of various styles such as traditional, Japanese, tribal.
- Adhered to all safety regulations established by local health authorities.
- Kept up-to-date on current trends in the industry by attending conventions and seminars.
- Inspected needles, tubes, ink caps, gloves, ointments. for quality assurance purposes.
- Adjusted needle depth depending on customer's pain tolerance level.
- Recommended different colors or sizes when necessary.
- Ensured that machines were functioning properly before usage.
- Provided clean, high-quality work at all times.
- Developed custom tattoo designs for customers.
- Received and processed customer payments.
- Used photographs and sketches from customers to develop ideas.
- Maintained areas neat and clean and equipment sanitized.
- Stenciled chosen designs onto skin before using tattoo gun.
- Covered tattoo areas with sterile dressings and provided instructions regarding new tattoo care.
- Created permanent tattoos using indelible, non-toxic ink.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Showcased template design sheets for customers to review.
Education
High School Diploma -
TUVA
Remote12-2034
Skills
- Point of sale systems
- Responsible and organized
- Tactful and diplomatic
- Refunds and exchanges
- Customer Service
Timeline
Customer Service Associate
Walgreens
11.2023 - Current
Tatto Artist
Redbones
06.2022 - Current
High School Diploma -
TUVA
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