Marissa Bushaw
Phoenix,AZ
Summary
Dynamic professional with a versatile background in customer service and public works. Known for exceptional communication and problem-solving skills, contributing to improved community satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Sales Representative
AzTex Hat Company
Scottsdale, Arizona
09.2020 - Current
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Resolved customer complaints by actively listening and employing effective problem-solving techniques.
- Recommended complementary products or services based on customer needs to enhance satisfaction.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Facilitated product selection and addressed inventory inquiries for customers.
- Assisted customers with navigating website for product selection purposes.
- Processed sales transactions accurately using point-of-sale systems.
- Processed customer orders and applications efficiently in a fast-paced environment.
- Communicated customer feedback to management regarding service failures and concerns for potential improvements.
- Created detailed reports of daily sales activities for management review.
Public Works Assistant
City of Hatton
Hatton, North Dakota
05.2016 - 03.2019
- Collaborated with municipal departments, including fire prevention and public works, to enhance service delivery.
- Performed preventative maintenance on vehicles and equipment used in public works operations.
- Operated a variety of heavy construction equipment such as backhoes, bulldozers, and excavators to perform various tasks in the maintenance and repair of public works projects.
- Investigated citizen complaints on road conditions and public works structures, facilitating necessary repairs and maintenance.
- Ensured compliance with local regulations pertaining to public works projects and activities.
- Analyzed data from surveys conducted by the Public Works Department to identify areas needing improvement or additional resources.
- Resolved citizen complaints about public works services promptly, improving community satisfaction. to citizen complaints regarding public works services or facilities.
- Arranged construction materials in preparation for upcoming public works projects. for upcoming construction projects related to Public Works initiatives.
Education
GED -
Northland Community And Technical College
East Grand Forks, MN05-2010
Skills
- Sales transactions
- Order fulfillment
- Inventory management
- Customer service
- Retail sales support
- Effective communication
- Active listening
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Email management
Timeline
Customer Service Sales Representative
AzTex Hat Company
09.2020 - Current
Public Works Assistant
City of Hatton
05.2016 - 03.2019
GED -
Northland Community And Technical College