Derek Jackson
Las Vegas,NV
Summary
Open and positive communicator with a calm and level-headed approach to managing routine needs and meeting special challenges. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
15
15
years of professional experience
Work History
Customer Service Sales Representative
Dollar General
Auburn Hills, MI
07.2023 - 10.2023
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Decreased theft by continuously engaging with the customers and always having a job to do in or around the store.
Event Electrician
David Henderson Electric
Detroit, MI
09.2020 - 01.2024
- Connected wires to circuit breakers and transformers.
- Traced and diagnosed electrical malfunctions using hand tools and test equipment.
- Interpreted schematics, blueprints and diagrams to complete projects on time.
- Adhered to specifications and codes in installation of electrical wiring, equipment and fixtures.
- Directed electricians on installation, maintenance and repair on electrical wiring and equipment.
- Assessed, tested and operated variety of electrical components and systems.
- Worked extensively on three-phase, 277/480 volt power distribution systems.
- Identified and addressed hazards, defects and repair requirements through inspection of electrical equipment.
- Responded to emergency callbacks and provided onsite support.
- Interpreted blueprints and technical drawings to correctly assemble panels and control boxes.
Production Associate
Flex N Gate
Troy, MI
08.2021 - 08.2021
- Diligently maintained safety and quality standards.
- Completed product assembly according to standardized procedures.
- Inspected and repaired products to meet project expectations.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Examined final products for conformance with quality and design standards.
- Troubleshot equipment problems to repair or report diagnostics.
Warehouse Associate
Amazon
Shelby Township, MI
08.2020 - 04.2021
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Filed requisitions for out of stock items and supplies.
Retail Associate
Panera Bread
Rochester Hills, MI
10.2015 - 03.2021
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Followed recipes and customer requests to prepare meals.
- Washed, peeled and seeded fruits and vegetables.
- Monitored inventory to keep adequate stock of food items and supplies.
- Set up, restocked and cleaned dining areas.
Pick Up Attendant/Manager on Duty
Kroger Marketplace
Shelby Township, MI
06.2018 - 12.2020
- Created positive work environment for employees and delivered exceptional customer service.
- Handled employee problems in absence of general manager.
- Collaborated with upper management to improve productivity of operations.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Completed pickup and shopping orders for customers within local area.
Crew Member
Wendy’s
Auburn Hills, MI
05.2011 - 12.2013
- Operate Cash Register, maintain front counter and dining area cleanliness as well as the bathrooms, and consolidate drive – thru orders.
- Wiped down tables and equipment, swept and refilled stock.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high standards of productivity and quality in operations.
- Organized and restocked supplies to support operations and team productivity.
Sales Associate
Macy’s
Sterling Heights, MI
01.2011 - 12.2011
- Maintained fitting rooms and floor cleanliness, provided great customer service and met sales goals.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Server
All Seasons Retirement Home
Rochester Hills, MI
11.2008 - 03.2009
- Organized trays, served food in an efficient manner and performed excellent customer service
- Set up and bussed down dinner tables and cleaned dining area.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed complaints to kitchen staff and served replacement items.
Education
No Degree - Electrical Engineering
UEI College
Las Vegas, NV10.2024
Some College (No Degree) - Business Education
Oakland Community College
Auburn Hills, MIHigh School Diploma -
Rochester High School
Rochester Hills, MI06.2010
Skills
- POS system operation
- Interpersonal and written communication
- Money handling
- Teamwork
- Cash register operation
- Assessed customer product needs and interests in order to best recommend suitable items
- Supervision & leadership
- Able to lift 25 - 100 lbs
- Inventory Control
- Shipping and Receiving
- Critical Thinking
- Shipment Preparation
- Product Verification
- Reading Comprehension
- Hand Trucks
- Team Meetings
- Health and Safety Compliance
- Forklift and Pallet Jack Use
- Social Perceptiveness
- Sales Transactions
- Container Loading and Unloading
Timeline
Customer Service Sales Representative
Dollar General
07.2023 - 10.2023
Production Associate
Flex N Gate
08.2021 - 08.2021
Event Electrician
David Henderson Electric
09.2020 - 01.2024
Warehouse Associate
Amazon
08.2020 - 04.2021
Pick Up Attendant/Manager on Duty
Kroger Marketplace
06.2018 - 12.2020
Retail Associate
Panera Bread
10.2015 - 03.2021
Crew Member
Wendy’s
05.2011 - 12.2013
Sales Associate
Macy’s
01.2011 - 12.2011
Server
All Seasons Retirement Home
11.2008 - 03.2009
No Degree - Electrical Engineering
UEI College
Some College (No Degree) - Business Education
Oakland Community College
High School Diploma -
Rochester High School