Margaret Margiotta
Westwego,LA
Summary
Dynamic customer service professional with a proven track record at Metairie Bank, excelling in relationship building and critical thinking. Enhanced customer satisfaction through effective problem resolution and personalized service, contributing to improved retention rates. Skilled in data entry and active listening, ensuring compliance and fostering loyalty in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Metairie Bank
Metairie, LA
06.2022 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed transactions accurately, ensuring compliance with bank policies and procedures.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Developed strong relationships with clients, contributing to improved retention rates.
Title Clerk
PEAK BMW
Metairie, LA
07.2020 - 06.2022
- Processed vehicle title applications with precision to ensure compliance with state regulations.
- Collaborated with sales and finance teams to streamline title transfer processes.
- Maintained accurate records through a comprehensive filing system for all vehicle titles.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Calculated and remitted state sales tax, service, and other charges.
Customer Service Representative
First Bank and Trust
Harvey, LA
10.2014 - 06.2018
- Assisted in training new team members on customer service best practices and bank systems.
- Collaborated with cross-functional teams to streamline communication and resolve issues quickly.
- Maintained up-to-date knowledge of banking products, facilitating informed customer interactions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
John Ehret
Marrero, LASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
Languages
English
Timeline
Customer Service Representative
Metairie Bank
06.2022 - Current
Title Clerk
PEAK BMW
07.2020 - 06.2022
Customer Service Representative
First Bank and Trust
10.2014 - 06.2018
High School Diploma -
John Ehret