Marissa Campos
Hesperia,CA
Summary
Driven by a results-focused approach, I enhanced operational efficiency and team development at NRI Distribution Inc. Leveraging skills in problem-solving and staff evaluation, I consistently achieved high customer satisfaction and streamlined processes, fostering a positive and productive work environment. My expertise in decision-making and customer service propelled significant achievements in dynamic settings. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
NRI Distribution Inc
07.2021 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Completed bi-weekly payroll for 30 employees.
Sale Associate Lead
TruConnect
03.2019 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Data Entry Clerk
United Way
01.2017 - 03.2019
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Utilized techniques for increasing data entry speed.
Education
Criminal Justice Associates Degree - Criminal Justice
San Joaquin Valley College
Hesperia, CA11.2020
Skills
- Team Development
- Maintenance Oversight
- Staff Evaluation
- Recruitment and hiring
- Customer Service
- Decision-Making
- Goal Setting
- Problem-Solving
Certification
- CPR/AED Certification
Timeline
Supervisor of Operations
NRI Distribution Inc
07.2021 - Current
Sale Associate Lead
TruConnect
03.2019 - 07.2021
Data Entry Clerk
United Way
01.2017 - 03.2019
Criminal Justice Associates Degree - Criminal Justice
San Joaquin Valley College
- CPR/AED Certification
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