Marissa Candia
Apache Junction,AZ
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
Work History
Pre Planning Advisor
Dignity Memorial
Phoenix, AZ
04.2023 - 05.2024
- Offered thoughtful and empathetic support to grieving families, providing guidance and resources to help them navigate the complex pre-planning process.
- Achieved high levels of accuracy when recording vital information within client files, mitigating potential errors or discrepancies down the line.
- Developed strategic marketing initiatives aimed at raising awareness about the importance of pre-planning, driving increased interest and inquiries.
- Improved efficiency by implementing a streamlined appointment scheduling system, reducing client wait times and increasing overall productivity.
- Provided ongoing support to clients throughout their entire pre-planning journey, maintaining consistent follow-up communication as needed.
- Boosted sales by conducting engaging presentations on the benefits and importance of pre-planning services.
- Built long-lasting relationships with clients, leading to increased referrals and repeat business.
Physical Therapy Technician
Independence Rehab
Scottsdale, AZ
07.2023 - 04.2024
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Prepared patients to meet with physical therapists.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
- Monitored patient safety during treatments by diligently observing their movements and adjusting equipment settings accordingly.
- Provided exceptional customer service when interacting with both patients and their families, addressing concerns promptly while demonstrating empathy and understanding.
- Collaborated with physical therapists to develop individualized care plans tailored to each patient''s specific needs and goals.
- Maintained accurate documentation of patient progress, enabling timely adjustments to treatment plans for optimal results.
- Participated in interdisciplinary team meetings to discuss patient progress, adjusting treatment plans as needed to maximize results.
Director of Operations
PortraitEFX Professionals
Gilbert, AZ
07.2015 - 04.2023
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Established and monitored quality assurance standards to achieve operational excellence.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
Executive Assistant to the General Manager
PortraitEFX Professionals
Gilbert, AZ
08.2013 - 07.2015
- Implemented new filing systems and organizational strategies to increase efficiency within the office environment.
- Conducted research on various topics as needed to support informed decision-making by the General Manager.
- Assisted in the preparation of various reports and presentations with accuracy and attention to detail.
- Facilitated onboarding processes for new hires, providing necessary resources for a smooth transition into their roles.
- Monitored budgets and expenses related to departmental operations, supporting cost-effective management practices throughout the organization.
- Liaised with clients to address inquiries or concerns promptly and professionally, preserving positive relationships.
- Coordinated travel arrangements, accommodations, and itineraries for executives, resulting in seamless business trips.
- Managed invoicing process for check requests, credit card requests, expense reports and travel and mileage forms.
- Prepared meeting agendas and materials to ensure productive discussions among attendees.
- Managed office by ordering office supplies and maintaining office equipment.
- Maintained confidentiality when dealing with sensitive information, earning trust from executives and colleagues alike.
- Streamlined communication between departments for improved collaboration and decisionmaking.
- Coordinated recruiting activities by scheduling interviews and arranging candidate travel.
- Maintained corporate records, personal financial statements and employee personnel files.
- Planned logistics for off-site meetings by contracting for meeting space and ordering catering.
- Screened phone calls, emails, mail and visitors to route and resolve information requests.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
Health Assistant
Ryan Elementary School
Gilbert, AZ
10.2011 - 02.2013
- Educated students on proper hygiene practices, promoting a healthy school environment.
- Enhanced student health by conducting routine screenings and assessments.
- Communicated effectively with parents regarding their child's health concerns, fostering strong relationships between the school and families.
- Participated in professional development opportunities focused on pediatric healthcare trends and best practices, enhancing knowledge of relevant topics in support of student wellbeing.
- Assisted in maintaining accurate medical records, contributing to efficient information management within the school health office.
- Reduced absenteeism due to illness by implementing preventive measures such as handwashing campaigns and educational workshops on common ailments.
- Administered medications in accordance with doctor's instructions.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
Habilitation & Respite
Absolute
Chandler, AZ
05.2009 - 04.2011
- Coordinated respite care schedules with families and other caregivers to ensure continuity of care for all parties involved.
- Enhanced client well-being by providing compassionate care and assistance with daily living activities.
- Collaborated with interdisciplinary team members for better service delivery and client outcomes.
- Developed personalized care plans to cater to the unique needs of each individual client.
- Implemented effective behavior management strategies when needed to support clients in achieving desired outcomes.
- Established trusting relationships with both clients and their families, ultimately contributing to more effective respite care services.
- Transported clients to appointments or community outings as needed while adhering to safety guidelines.
- Improved client''s emotional state by engaging in meaningful conversations and building strong rapport.
- Provided crisis intervention as necessary to maintain client safety, effectively resolving challenging situations.
- Monitored client progress over time, adjusting care plans as necessary based on changing needs or circumstances.
- Assisted clients in achieving personal goals, fostering independence, and improving overall quality of life.
- Maintained accurate documentation of services provided, ensuring compliance with regulatory requirements.
- Managed medication administration, following proper protocols and ensuring accuracy in dosage and timing.
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
- Supported individuals dealing with mental health and emotional issues.
Instructional Paraprofessional
Humphrey Elementary
Chandler, AZ
08.2007 - 10.2010
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Worked closely with lead teachers to develop curriculum materials that aligned with state standards and district objectives.
- Provided one-on-one support for students with special needs, ensuring their individualized learning goals were met.
- Implemented behavior management strategies to maintain a positive and focused classroom environment.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Participated in professional development opportunities to stay current on best practices in education and enhance instructional techniques.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
- Facilitated smooth transitions between activities throughout the school day by implementing structured routines.
- Assisted in the collection of data to track student progress, using this information to adjust instructional strategies for optimal learning outcomes.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Handled class records for attendance, assignment grades and course participation scores.
Education
No Degree - Biology
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZTolleson Union High School
Tolleson, AZ05.2005
Skills
- Operational Efficiency
- Strategic planning and execution
- Business Management
- Leadership training
- Teamwork and Collaboration
- Office Administration
- Customer Service
- Schedule & calendar planning
- Information confidentiality
- Task Delegation
- Professionalism and Ethics
- Medical record-keeping
Timeline
Physical Therapy Technician
Independence Rehab
07.2023 - 04.2024
Pre Planning Advisor
Dignity Memorial
04.2023 - 05.2024
Director of Operations
PortraitEFX Professionals
07.2015 - 04.2023
Executive Assistant to the General Manager
PortraitEFX Professionals
08.2013 - 07.2015
Health Assistant
Ryan Elementary School
10.2011 - 02.2013
Habilitation & Respite
Absolute
05.2009 - 04.2011
Instructional Paraprofessional
Humphrey Elementary
08.2007 - 10.2010
No Degree - Biology
Maricopa Community Colleges - Chandler-Gilbert Community College
Tolleson Union High School