Marissa Cann
West Valley City,UT
Summary
Experienced with providing compassionate support to individuals in recovery, ensuring safe and nurturing environment. Utilizes effective communication and crisis intervention techniques to assist clients in overcoming challenges. Knowledge of best practices in client care and team collaboration, contributing to positive outcomes for clients and staff.
Overview
11
11
years of professional experience
Work History
Recovery Support Staff
First Step House
01.2025 - Current
- Performs property rounds to ensure the safety of clients and staff
- Answers Main House phone and directs inquiries appropriately
- Performs data entry that includes violation, pass log, and client satisfaction surveys
- Attends to clients questions and concerns and refers treatment-related issues to clinical staff when appropriate
- Interacts with all clients in a sensitive and professional manner
- Dispensing medications
Recovery Assistant
Volunteers Of America
01.2023 - 12.2024
- I have filled 2 positions due to my willingness
- Recovery Assistant
- Transport Recovery Assistant
- Doing rounds around the building make sure all men are being safe in the facility
- Handing out their meds when and if they had any at med time.
- Taking them to any appointment that their case manager would approve and put on my schedule.
Collector
North American Recovery
05.2022 - 12.2022
- Must be able to do outbound calls and inbound calls.
- Work more than one system at a time.
- Note take every call and or case opened
- Remain professional on every call
- Keep with in the FDCPA guidelines when talking to any debtor
Parts Picker
Worldpac (Aerotek)
10.2021 - 04.2022
- Must be able to lift all car parts
- Must be able to learn other roles within the job
- (Such as Inventory on part weather it be primary or cycle counts)
- Must be able to pick part from area the ticket shows its at
- Will at times have to check the own part you pick
Tester
Nintendo (Aerotek)
02.2021 - 09.2021
- Diagnostic test on the joy cons
- Had to fail twice before sending it back to repair
- If the inner middle buttons fail it was an automatic swap
- If the joy con passed it would go on to the final stage of testing
Package Handler
FedEx
12.2020 - 02.2021
- Must lift packages of 50 lbs without assistance.
- Must maneuver packages of any weight above 50 lbs.
- Must use appropriate equipment and/or assistance from another person if needed.
- Jobs you do as a package handler is unload, inbound and (scan and load).
Packer
Amazon
10.2019 - 12.2019
- Put boxes together
- Then put what people order in the box the system comes up with for the items ordered.
- Also went around making sure there was nothing harming people while they work at their stations
Service Representative
Discover
12.2019 - 05.2019
- Documents customer files.
- Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries.
- Troubleshooting customer questions, which includes using standard screens, scripts, and procedures.
- Handling with a lot of sensitive information on their cards
Customer Service Representative
PillPack - Amazon
12.2019 - 02.2019
- Utilizes effective verbal communication by phone or email.
- Transferred in or out PT medication on if it was needed right away or not.
- Sent renewals on meds to MD once they didn’t respond back after the 3rd time we reached out to the PT.
- Helped PT pay past due payments and Put their accounts on hold if needed
Support Assistant
UPS
09.2018 - 12.2018
- Working with customers to identify where or when they will get their package
- Working with companies that need to order supplies
- Walk customers through how to become a mychoice member and how it helps with any order they have and how it links to their account automatically.
Technical Support Assistant
Century Link
06.2017 - 09.2017
- Work with customers to identify service-related needs, and to offer the most appropriate solutions
- Diagnoses and resolves basic network and modem functionality issues
- Walk customers through common hardware and software configurations to maximize service functionality
Frontend
Costco
10.2016 - 11.2016
- Packs member orders into boxes and transfers items to a separate cart for cashiers.
- Runs for items such as merchandise, boxes, register supplies, and item numbers as requested
- Packs member orders into boxes and loads to a separate cart or flatbed
- Gathering carts and pushing the inside for people to use
Agent
Alorica - Geek Squad
12.2014 - 10.2016
- I have filled four critical positions due to my willingness
- Technical Support Triage “Agent” for Best Buy’s Geeksquad
- Tech Support “Floor Walker” floor support
- New Hire Mentor
- Nesting Support leader
Education
High School Diploma -
Granger
06.2014
Skills
- Multi-task in a Microsoft Word, and Excel environment and utilize multiple programs
- Operate Carts, flatbeds, large wheeled bins, clasping cart ropes
- Strong organizational skills
- Strong familiarity with navigating windows-based tools and programs
- Recognized best in class active listening skills
- Energetic and highly positive professional attitude
- Boundaries establishment
- Self-care techniques
- Mental health awareness
- Problem-solving abilities
- Reliability
- Active listening
- Effective communication
Timeline
Recovery Support Staff
First Step House
01.2025 - Current
Recovery Assistant
Volunteers Of America
01.2023 - 12.2024
Collector
North American Recovery
05.2022 - 12.2022
Parts Picker
Worldpac (Aerotek)
10.2021 - 04.2022
Tester
Nintendo (Aerotek)
02.2021 - 09.2021
Package Handler
FedEx
12.2020 - 02.2021
Service Representative
Discover
12.2019 - 05.2019
Customer Service Representative
PillPack - Amazon
12.2019 - 02.2019
Packer
Amazon
10.2019 - 12.2019
Support Assistant
UPS
09.2018 - 12.2018
Technical Support Assistant
Century Link
06.2017 - 09.2017
Frontend
Costco
10.2016 - 11.2016
Agent
Alorica - Geek Squad
12.2014 - 10.2016
High School Diploma -
Granger
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