Marissa Capizzi
Brookfield,Connecticut
Summary
Accomplished Vice President of Operations with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
13
13
years of professional experience
Work History
Vice President of Operations
Southridge Technology
10.2014 - Current
- Managed staff of 30 employees.
- Lead company in new company acquisition.
- Supported project management team for optimal performance.
- Transitioned company to new CRM system.
- Implemented HR platform.
- Developed process for employee onboarding and offboarding. Perform yearly APR's.
- Established performance goals for technical and administrative departments and outlined processes for achievement.
- Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Perform all monthly invoicing, billing and accounts recievable.
Call Center Manager
PPG
03.2012 - 01.2014
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved average hold times, resolution rates and satisfaction scores through staff development.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Sales Representative
New Milford Sports Club
05.2010 - 04.2012
- Developed and implemented sales strategies to increase profits.
- Contributed to event marketing, sales and brand promotion.
- Attended monthly sales meetings and quarterly sales trainings.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Education
Bachelor of Arts - Psychology
University of Connecticut
Storrs, CT05.2004
Skills
- Mergers and Acquisitions
- Policy and Procedure Development
- Motivational Leadership
- Lead Support Skills
- Performance Monitoring
- Process Improvement
- Employee Performance Reviews
- Recruiting and Hiring
- Staff Training
- Verbal and Written Communication
Timeline
Vice President of Operations
Southridge Technology
10.2014 - Current
Call Center Manager
PPG
03.2012 - 01.2014
Sales Representative
New Milford Sports Club
05.2010 - 04.2012
Bachelor of Arts - Psychology
University of Connecticut
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