Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marissa Castanon

Columbia,SC

Summary

Motivated employer with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences, who enjoys providing compassionate, personal attention to clients while also delivering quality performance of required tasks.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server/Bottle Server

L3 Lounge
12.2023 - Current
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Presented menus to patrons promptly after seating and answered questions about menu items
  • Received over 20 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.

Cleaner

Life Is Maid
08.2021 - Current
  • Performs heavy cleaning duties, cleaning floors, washing walls, cleaning restrooms, dusting, removing trash, laundry.
  • Proficient in use of common cleaning products, equipment, and techniques.
  • To be thorough, and pay attention to detail
  • Making and Maintaining multiple client appoints daily
  • Team building, working with others

Call Center Representative

SYKES
05.2020 - 08.2021
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in the brand
  • Maintained up-to-date knowledge of product and service changes.
  • Answering 40 calls daily in timely fashion
  • Responding to customer complaints then resolve
  • Time managing

Bartender

Raggae Grill
03.2020 - 02.2021
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Education

No Degree - Business

Fresno City College

High School Diploma -

Bullard High School
08.2008

Skills

  • Great communication skills
  • Patient and compassionate
  • Answering phones
  • Scheduling
  • Decision-Making
  • Relationship Building
  • Cash Handling
  • Conflict and Complaint Resolution
  • Multitasking Abilities
  • Recordkeeping
  • Organization

Certification

Serving of Alcohol

Timeline

Server/Bottle Server

L3 Lounge
12.2023 - Current

Cleaner

Life Is Maid
08.2021 - Current

Call Center Representative

SYKES
05.2020 - 08.2021

Bartender

Raggae Grill
03.2020 - 02.2021

No Degree - Business

Fresno City College

High School Diploma -

Bullard High School

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Marissa Castanon