Marissa Castillo
Houston ,TX
Summary
With over 10 years management experience , looking for new opportunity and growth to show my skills that I have developed in the retail and pet care industry.
Overview
18
18
years of professional experience
Work History
General Manager
Pet Suites
Cypress, TX
02.2023 - Current
- Led daily operations to ensure high-quality pet care and customer satisfaction.
- Developed and implemented strategic business plans to enhance service offerings.
- Managed staff recruitment, training, and performance evaluations for optimal team effectiveness.
- Analyzed financial reports to identify cost-saving opportunities and drive profitability.
- Fostered partnerships with local businesses to expand brand visibility and community engagement.
- Coordinated marketing initiatives that increased customer retention and attracted new clientele.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Resort Manager
Pet Paradise
Houston, TX
07.2015 - 11.2022
- Running resort capable of holding over 250 dog and cats
- making sure employees where taken care of and received proper development
- Promoted 6 members to supervisor / assistant manger positions
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Supervised team of 25 front desk and resort associates and helped to resolve issues arising during shifts.
- Meeting goals with budget and sales
- Creating bonds with many customers allowing them to have a peace of mind when staying with us.
Store Manger
Zumiez
Houston, TX
02.2010 - 04.2015
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
Store Manger
Journeys Kidz
Houston, TX
03.2008 - 07.2010
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Scarbrough High School
05-2008
Skills
- Employee Performance Evaluations
- Critical Thinking
- Customer Service Best Practices
- Meeting company sales
- marketing development
- staff scheduling
- Effective Customer Service
- Complex Problem-Solving
- Facility Management
- Learning Strategies
Timeline
General Manager
Pet Suites
02.2023 - Current
Resort Manager
Pet Paradise
07.2015 - 11.2022
Store Manger
Zumiez
02.2010 - 04.2015
Store Manger
Journeys Kidz
03.2008 - 07.2010
High School Diploma -
Scarbrough High School