Marissa Copeland
Chapman's A/C & Heating
YOUNGSVILLE,LA
1
Certification
2
years of professional experience
Detail-oriented professional experienced in dispatching, scheduling, customer service, and office administration. Possesses strong communication and organizational skills, thriving in fast-paced environments. Enrolling in Licensed Practical Nursing (LPN) program August 2026, seeking part-time position in a hospital to gain healthcare experience and contribute to patient care.
Work History
Customer Service Representative (CSR)
1 Year 7 Months- Scheduled service appointments and coordinated technician dispatching.
- Answered incoming phone calls and assisted customers with scheduling, service requests, and general inquiries.
- Maintained filing systems and organized office records to ensure efficient daily operations.
- Performed general administrative and office support duties.
- Communicated professionally with customers, technicians, and team members to coordinate appointments and resolve scheduling needs.
- Managed multiple tasks in a fast-paced office environment while providing friendly, efficient customer service.
Education
Licensed Practical Nursing (LPN) Program
High School Diploma
Skills
Customer Service
Dispatching & Scheduling
Office Administration
Microsoft Word
Excel & Outlook
Filing & Record Organization
Microsoft Office
Time Management
Multitasking
Organization
Attention to Detail
Certification
- Basic Life Support (BLS) Certified
Timeline
Customer Service Representative (CSR)
Chapman's A/C & Heating
05.2024 - 12.2025Read More
South Louisiana Community College (SLCC)
Licensed Practical Nursing (LPN) Program
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North Vermilion High School
High School Diploma
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