Marissa Cueto
La Jolla Cosmetic Surgery Centre
San Diego,CA
12
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Lead Patient Care Coordinator
5 Years 6 Months- Increased staff productivity by coordinating schedules, delegating tasks, and monitoring performance metrics regularly.
- . Supported clinical staff in providing exceptional care through seamless coordination of appointments, procedures, and follow-up visits.
- Promoted a positive work environment through open lines of communication, regular feedback sessions, and team-building activities.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Developed policies and procedures for effective practice management.
Patient Coordinator
2 Years 9 Months- Managed over 100+ patients fully remote
- Guided patients through complete 10-point medical process, questions, payments, & follow ups
- Over 20+ consults daily
- Top revenue grossing patient coordinator in company multiple consecutive months.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Assistant Manager
1 Year 11 Months- Responsible for overseeing customer experience, training, development of the store staff, and maintaining the store standards on the selling floor/stockroom
- Managed & Coordinated staff of 15+ daily
- Detailed report analysis on sells and growth
- Input, review, and approve time for employees to meet all payroll expectations.
Assistant Manager
2 Years- Managed staff of 10+ daily
- Guided team to grow annual sales & influenced 10%+ growth yearly
- Marketing of store through multiple channels.
Education
High School Diploma
Skills
Sales Force
Follow That Patient CRM
Microsoft Programs
Crisalix 3D Imaging
Creative Problem-Solving
Strategic Planning
Quality Assurance
New Hire Training
Patient Outreach and Follow-Up
Patient Education
Multiple POS systems
CareCredit
Alphaeon
Lending USA
Scheduling Coordination
Effective Time Management
HIPAA Compliance
Timeline
Lead Patient Care Coordinator
La Jolla Cosmetic Surgery Centre
02.2021 - CurrentRead More
Patient Coordinator
BEAUTOLOGIE
05.2018 - 02.2021Read More
Assistant Manager
G By Guess
06.2016 - 05.2018Read More
Assistant Manager
Foreign Exchange
06.2014 - 06.2016Read More
Stockdale High School
High School Diploma
Read More