Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marissa Cummings

Cantonment,FL

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Publix
Cantonment, FL
08.2016 - Current
  • Answer customer inquiries and provide accurate information regarding products and services.
  • Handling money-related services such as wire-transfers and accounting for register tills and the store's safe at end of night.
  • Providing excellent customer service to resolve customer complaints in a timely manner.
  • Answer incoming calls, providing frontline customer support or assistance with product and service transactions.
  • Develop strong relationships with customers by providing personalized assistance and support.
  • Remaining calm and professional in stressful circumstances and effectively diffuse tense situations.

Hostess/Food Runner

Ollie's Bar and Grill
Cantonment, FL
04.2015 - 08.2016
  • Greeted guests warmly upon arrival, seating them promptly.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Assisted servers in bussing tables when needed during busy periods.
  • Run food from the kitchen to the customer's table to help make the restaurant function smoothly.

Education

High School Diploma -

J. M. Tate Senior High School
Cantonment, FL
04-2017

Skills

  • Data Entry
  • Consultative Sales
  • Inbound and Outbound Calling
  • Product Knowledge
  • Account Updating
  • Complaint Resolution
  • Paperwork Processing
  • Scheduling
  • Prioritization
  • Computer Proficiency
  • Filing
  • Credit Card Payment Processing
  • Microsoft Office Expertise
  • Research
  • Clerical Support
  • Critical Thinking
  • Problem-Solving Abilities
  • Retail Sales Customer Service
  • Team Development

Certification

  • Microsoft Excel Certification

Timeline

Customer Service Representative

Publix
08.2016 - Current

Hostess/Food Runner

Ollie's Bar and Grill
04.2015 - 08.2016

High School Diploma -

J. M. Tate Senior High School

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Marissa Cummings