Marissa Deans
900 Clara Avenue,FL
Summary
Dynamic leader with a proven track record at MODAK Solutions LLC, adept in business management and customer relations. Excelled in building strong client relationships, enhancing customer satisfaction, and leading a high-performing team. Skilled in operations management and effective communication, consistently achieving company goals and ensuring regulatory compliance at VTrips.
Overview
7
7
years of professional experience
Work History
Owner and Manager
MODAK Solutions LLC
11.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Inspector
VTrips
09.2021 - 10.2022
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
Lead Store Attendant
Moby Dick
04.2020 - 05.2021
- Assisted customers with locating items, answering questions about products, and offering solutions to meet their needs.
- Collaborated with team members to maintain a positive workplace atmosphere while working towards achieving store targets.
- Contributed positively toward team sales goals by consistently meeting or exceeding individual performance targets.
- Managed inventory by restocking shelves, conducting regular audits, and efficiently processing incoming shipments.
Customer Service Representative
Scotiabank Jamaica
05.2018 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Nursing Science
University of The West Indies Jamaica
08-2015
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Operations management
Timeline
Owner and Manager
MODAK Solutions LLC
11.2023 - Current
Inspector
VTrips
09.2021 - 10.2022
Lead Store Attendant
Moby Dick
04.2020 - 05.2021
Customer Service Representative
Scotiabank Jamaica
05.2018 - 04.2019
Bachelor of Science - Nursing Science
University of The West Indies Jamaica
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